Delhi, Delhi, India
MS Excel, Vendor Management, Customer Service
यूजर के बारे में
Strategic back-end support professional with progressive exposure in handling multitude of verticals across the varied sectors; contributing strong organisational, operational, vendor management, time management, multi-tasking and interpersonal skills with commitment to quality and resourcefulness in delivering projects according to the timelines. Looking for diversification, challenges and am open to exploring opportunities across sectors where my skills and experience can be better leveraged.
प्रतिभा
काम का अनुभव
Manager, Branch Operations
Indiabulls Housing Finance Limited
पूरा समय जून-2014 तक मई-2015 11 महीने
जिम्मेदारियों
  • Maintain efficient workflow of branch's loan pipeline to achieve branch targets with regards to P&L. Ensure positive customer service experience. Support to collections.

Assistant Manager, Central Operations
Indiabulls Housing Finance Limited
पूरा समय दिसम्बर-2009 तक मई-2014 4 वर्षों 5 महीने
जिम्मेदारियों
  • Part of reconciliation, banking & audit team over this period, handling multitude of activities as part of operations. MIS & data analysis were an essential part of all. I was also a part of team to set up internal customer request management software to automate tracking of request to adhere to turnaround time. I have also contributed to re-designing processes to set realistic turnaround times for customer queries.
उपलब्धियां
  • Set up internal customer request management software to automate tracking of request to adhere to turnaround time

Officer, Service Support Team, Central Operations
Indiabulls Housing Finance Limited
पूरा समय मई-2007 तक दिसम्बर-2009 2 वर्षों 7 महीने
जिम्मेदारियों
  • Handled customer queries & grievances at operations end and provided solutions within turnaround time. Drafted responses and communicated in writing to customer complaints received from regulatory bodies within 7 working days. Provided service & logistics support to all units of the operations team.
उपलब्धियां
  • Setting a turnaround time of 7 working days for responses to complaints to regulatory bodies.

Merchandiser
Fusion of NY Inc., New Delhi, India and New York, USA
पूरा समय जनवरी-2002 तक फरवरी-2007 5 वर्षों 1 महीना
जिम्मेदारियों
  • Liaised with buyers, suppliers and distributors to plan product range, identified difficulties within the supply-chain and recommend solutions to management & negotiated cost prices with suppliers to increase profitability.

Assistant Merchandiser
Renecrafts Private Limited, New Delhi
पूरा समय जून-1997 तक दिसम्बर-2001 4 वर्षों 6 महीने
जिम्मेदारियों
  • Worked closely with the buyer along with the merchandiser to develop samples and plan production to ensure shipments on schedule & handled client correspondence regarding sampling and production details.
शिक्षा
Bachelor of Commerce, Commerce
Lady Shri Ram College for WomenUniversity of Delhi
1992-1995
प्रोफाइल स्नैपशॉट
Supneet Kaur Kohli MS Excel, Vendor Management, Customer Service और अन्य प्रतिभाओं में प्रतिभाशाली है Supneet Delhi से बाहर है और Commerce, B.Com-Bachelor of Commerce वर्ष 1992-1995 से LSRCW-Lady Shri Ram College for Women, University of Delhi का अध्ययन किया है।