This project one of the third largest bank in the Netherlands. In this project involved in Generate online document, archive the document, update client output contract settings, and sending the alert via SMS, Email and fax. Project involved solving high priority production incident with in SLA, change management, and problem management using service now.
* Provided Production Support to clients.
* Responsibility for maintaining the tracking system of work assigned and completed
* Managing team of five members.
* Working on change request created by user story in jira board.