Ghaziabad, Uttar Pradesh, India
MS Excel, HR Human Resources, Team Leadership
यूजर के बारे में
Good at service delivery and target oriented
Efficient in client & people management
Data Analysis and data Trending
Productivity enhancements and best practice implemetation
काम का अनुभव
Associate Manager - Service Delivery
Computer Science Corporation
पूरा समय मार्च-2012 तक वर्तमान 7 वर्षों 8 महीने
  • Responsible for account related reports and accountable for my team and their deliverables.
  • Promoted as Associate Manager in approximately 2 years.

Senior Analyst (US Defined Benefit/ MIS)
Affiliated Computer System
पूरा समय अप्रैल-2011 तक फरवरी-2012 10 महीने
  • ? Managing the Work Allocation Tool and creating the reports for montly scorecard(Excel and Powerpoint).
    ? Creating and maintaining reports for the process reviews, performance measurement and communicating the same to the managers(Excel).
    ? Preparation and publishing of weekly, monthly and quarterly dashboards for the process(Powerpoint).
    ? Projecting the FTE Requirements for the process for new assignments and special projects(Excel).
    ? Full-filling Delivery Management and people responsibility(Operation Domain specific).
    ? Conducting Quality checks(Operation Domain specific).
    ? Report out the business Process Accuracy levels on a periodic basis(Excel )
    ? Created performance tracker for EHRO Canada (Vba, Sql and Access).
    ? Direct point of contact for Canada Onshore.
    ? Responsible for documentation related to alligned clients processes.
    ? Created macros for reconcilaition of accounts(Excel and Vba).
    ? Created macros for automate manual cals(Excel and Vba).

Team Developer - MIS/Audit and Compliance
AONHEWITT Associates India Private Ltd
पूरा समय सितम्बर-2005 तक अप्रैल-2011 5 वर्षों 7 महीने
  • ? Preparation of monthly capacity/ staffing module.
    ? Forecasting the future volumes and scheduling the headcount requirement for the process on the basis of capacity. FTE Requirements for the process for new assignments and special projects.
    ? Has been conduction retro, live and focus audit to operation clients and associates to enhancing accuracy and to focus on 100% accuracy.
    ? Created Knowledge assessment tool and Sample randomizer(Excel andVba).
    ? Created audit Participated in Green Belt Project as a informer(Yellow Belt Certified by AonHewitt) - Involved in Green Belt Project as a ‘To reduce proportion of discrepancies forwarded to 178 clients delegates the same within the speculated time with a positive impact of 84%.Transitioned 3 process owners work to India form onshore US location
    ? Certified SOP (Standard Operating Procedure) writer for the Offshore team
    ? Automation of checklist and reporting for all the CAT groups (DB, DC and HM groups).
  • ? HRO Innovation Award for Automation of Work allocation tool for operations.
    ? Quest award – Quality and process Improvements (2 individual Quests and 8 Quest plus)
    ? Star of the Month
    ? X-miler award for creating Automation tool of Checklist and reporting structure for CAT.

Executive Assistance
HSBC Private Ltd
इंटर्नशिप फरवरी-2005 तक मई-2005 3 महीने
  • Putting holds on other Banks extension and last old system Handling Customer Issues regarding Billings and Services
    Co-Ordinate with different departments to resolve Customer Queries
    Mentoring and Training to new Executives
    Generating hourly report and sharing with the team.
  • Accurately completed all my tasks on daily basis.
Bachelor of Commerce, Commerce
Hemwati Nandan Bahuguna Garhwal UniversityHemwati Nandan Bahuguna Garhwal University
प्रोफाइल स्नैपशॉट
Jagbhushan Pundir MS Excel, HR Human Resources, Team Leadership और अन्य प्रतिभाओं में प्रतिभाशाली है Jagbhushan Ghaziabad से बाहर है और Commerce, B.Com-Bachelor of Commerce वर्ष 2000-2003 से HNBGU-Hemwati Nandan Bahuguna Garhwal University, Hemwati Nandan Bahuguna Garhwal University का अध्ययन किया है।