Pune, Maharashtra, India
MS Excel, VB Dot Net, HTML
प्रतिभा
काम का अनुभव
Customer Relation Executive
Jaguar & Land Rover
पूरा समय जुलाई-2016 तक नवम्बर-2018 2 वर्षों 4 महीने
जिम्मेदारियों
  • • Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers.
शिक्षा
Bachelor of Engineering or Technology
Alvas Institute of Engineering and TechnologyVesveswaraiah Technological University
2009-2014 स्कोर53%
प्रोफाइल स्नैपशॉट
Josilla Priya Dsouza MS Excel, VB Dot Net, HTML और अन्य प्रतिभाओं में प्रतिभाशाली है Josilla Pune से बाहर है और ISE-Information Science and Engineering, BE BTech-Bachelor of Engineering or Technology वर्ष 2009-2014 से AIET-Alvas Institute of Engineering and Technology, Vesveswaraiah Technological University का अध्ययन किया है।