Delhi, Delhi, India
Troubleshooting, English Language, Communication Skills
यूजर के बारे में
Quality Assurance Professional with , Implementation, Customer Support , Risk & Compliance management skills , Employee Benefits Striving to improve the employee experience and collective job satisfaction at New Delhi , In .
प्रतिभा
काम का अनुभव
Senior Lead Implementation Analyst
Mercer India pvt ltd
पूरा समय | अगस्त-2014 तक वर्तमान (5 वर्षों 2 महीने)
जिम्मेदारियों
Actively engaged in all client specific documentation including updating requirements, obtaining client sign off, and recording in accordance with company standards and protocols. Leading both Manual Testing Team , Support service Team to deliver deadline projects . Guarantee prompt response to all client inquires, emails, and requests for information. Gain ownership of client calls, logs, and agendas through expertise in discussing all issues tracked for assigned clients. Subject Matter Expert for Various Inhouse Application and providing support services to Mercer's internal and external users . Maintain active communication with Onshore to meet client needs and expectations.. Function as liaison for client in charge of reporting, escalating issues, and communicating all open items. Coordinate with clients in prioritizing open issues, managing fix and enhancement work, and maintaining all of items on an open items log. Conduct analysis and proposal of updates along with enhan
» 2 परियोजनाओं
शिक्षा
Master of Business Administration
Utkal University, Utkal University
2009-2011 | स्कोर 60%
अतिरिक्त अभ्यास
  • Photography
  • Social Networking and Reading Articles related to International & current affairs.
प्रोफाइल स्नैपशॉट
Sambit Kumar Mishra Troubleshooting, English Language, Communication Skills और अन्य प्रतिभाओं में प्रतिभाशाली है Sambit Delhi से बाहर है और Marketing and Operations, MBA-Master of Business Administration वर्ष 2009-2011 से UU-Utkal University, Utkal University का अध्ययन किया है।
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