? Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones.
? Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
? Respond to queries either in person or over the phone, email messages.
? Maintenance of computer hardware systems and system assembly. pc’s & Laptop
? Configuring & Managing DNS, DHCP & Active Directory.
? Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
? Provided the Remote support using following software Team Viewer, Ammyy Admin Remote Software, Remote Desktop.
? Installation of Antivirus, Patches & Updates from Back-end side & front-end both.
? Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008 r2 Edition Se