Ajay Kumar Mahawar

Working With Peel-Works As A Asst. Customer Relationship Manager In Pune . Having 5+ Years Experiance .
Pune, Maharashtra, India
Profile Snapshot
Ajay is based out of Pune & has studied IT-Information Technology, BE BTech-Bachelor of Engineering or Technology from Year 2009-2013 in CIITM-Compucom Institute of Information Technology and Management, Rajasthan Technical University.
Ajay Kumar Mahawar is Skilled in English Language, Aptitude, Team Leadership and other talents.
Talents
    • Tactical Sales
      ... among 0 users in Pune
      …
      among 0 users worldwide
    • Team Leadership
      ... among 0 users in Pune
      …
      among 0 users worldwide
    • Team Management
      ... among 0 users in Pune
      …
      among 0 users worldwide
    • Customer Relation
      ... among 0 users in Pune
      …
      among 0 users worldwide
Professional Path
Asst. Customer Relationship Manager
Peel-Works Pvt. Ltd. Full Time
Jul-2019 To present 6 years 1 months
  • • Provide expert level assistance and support for conversions. • Managing a team which is responsible for handling all customer relations with the support of tech/sales. • Help desk / support ticketing system. • Reporting of all L2’s from pan india direct to me. • Track product license management with regard to compliance and usage. • Provide assurance and oversight to customer implementations and changes/enhancements to the product portfolio. • Consult and advise. In collaboration with the account/business leadership team, participate in the development of the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs). Recognize customer pain points and make recommendations on how best to leverage our product assets to solve their problems while achieving their goals. • May at times manage medium to large sized projects speci
L2 Tech Lead
Peel-works Pvt. Ltd. Full Time
Nov-2017 To Jul-2019 1 years 8 months
  • • Assist in resolving all bill run related concerns raised by customer or L1 representatives. • Diagnostics of Problems/Issues/Defects. • Setting Severity Levels to Problems/Issues/Defects. • Ownership & Analysis of Problems/Issues/Defects Ticket until Resolution. • Follow-up and Resolve Problems/Issues/Defects within SLA. • Workaround, Corrective Fixes, Removal of Data Errors. • Application maintenance and operations. • Provide necessary Apps log to L3 & all required support to diagnose a reported problem. • Regular Reporting on Open/In Progress/Resolved Tickets To Next Level Managers and the Clients with Definite dates. • Resolving the issue’s (Tickets) which had been transferred by the L1 within SLA. • Working with field engineers to visit customers if the problem is more Serious. • Logging and keeping records of customer queries. • Visit to the customers to identify the computer / Software problems and advising on the solution. • Problems/Issues/Defects Recording and D
Change Leader
Peel-Works Pvt. Ltd. Full Time
Jan-2014 To Nov-2017 3 years 10 months
  • • Handling team of 10 TSE ( Technical & Sales Executive ) in Jaipur .
    • To find out prospective stores for selling device .
    • To educate team and stores how to work on that device.
    • To ensure the adoption parameters from team and market should met on daily basis.
    • Make liaising with local sales team and RS point ( Distributors) also .
    • To escalate the issues and resolve them under TAT.
    • Responsible for my tertiary and team, & ensures for the smooth operation.
    • Motivate and inspire team members.
    • Help keep the team focused and on track.
    • Provide status reporting of team activities against the program plan or schedule.
    • Escalate issues and provide solutions to the trade from Level 3.
Qualifications

Compucom Institute of Information Technology and Management

Bachelor of Engineering or Technology Information Technology

2009-2013

Extra-Curricular Interests
• Focused & goal oriented adopt at managing events and technical work opportunistic and a problem solver. • Excellent team player with ability to work consistently towards attaining goals and targets. I am a Confident &Quick learner with positive attitude. • Hardworking self-motivated and team oriented.
My Story
Working with Peel-Works Pvt.ltd. as a Asst. Manager in Pune . Having 6+ years Experience .