Valsad, Gujarat, India
Cash Management, Customer Service, Floor Managing
About
Offering 5 Years of cross-functional experience; seeking managerial level assignments across the Telecom & Automobile.• Receive Customer Complain and take action on time and informing the same to the concern departments on daily basis.
• Maintaining all Data of Customer from different Manner
Talents
Work Experience
Office Administrator at Valsad Warehouse
Rexflayer Communication_ (Surat)
Full Time | Nov-2016 To present (2 years 8 months)
Responsibilities
• Performed various customer service duties. • Coordinate office activities and operations to secure efficiency and compliance to company policies. • Supervise administrative staff and divide responsibilities to ensure performance. • Manage phone calls and correspondence (e-mail, letters, packages etc.) • Create and update records and databases with personnel, financial and other data. • Track stocks of office supplies and place orders when necessary. • Submit timely reports and prepare presentations/proposals as assigned. • Assist colleagues whenever necessary. • Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information. • Running the company reception area. • Coordinating office procedures.

Sr.Cash Officer in D-Mart.
Avenue Supermarts Ltd_ (D-Mart)
Full Time | Apr-2015 To Feb-2016 (10 months)
Responsibilities
• Performed various customer service duties • Responsible for accurate counting and balancing of cashier drawers. • Maintaining monthly spreadsheet for forwarding to the accounting department. • Managing & Handling Daily counter Cash & Cash team, cash counters etc. • Managing Sales Return Transactions (SRT) • To ensure 100% Customer satisfaction. (CSAT) • Solving customer complains / queries. • Meeting with other managers to discuss possible improvements to customer service. • Recommending compensation actions; adhering to policies and procedures. • Analyzing statistics or other data to determine the level of customer service & developing feedback or complaints procedures for customers to use.

Customer Relationship Manager.
Hyundai Motor Company
Full Time | Mar-2014 To Mar-2015 (1 year )
Responsibilities
• Managing a team of customer service assistants. • Managing reports of CR calling team & to achieve given targets for audit. • Providing help and advice to customers using organization’s services. • Communicating courteously with customers by telephone, email, letter and face to face. • Meeting with other managers to discuss possible improvements to customer service. • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. • Interacting with the management, team and associates to facilitate smooth communication to understand and analyze the requirement and also identifying appropriate solutions for problems, if any. • Identifying scope for continues enhancement of working process and efficiently managing team Staff and customer to get optimum outputs.

Activation In charge/Back End Manager in West Division
Vodafone West Limited.
Full Time | Oct-2011 To Feb-2014 (2 years 4 months)
Responsibilities
• Dealing with all types if inquiries; including billing issues, new plans, different schemes; information quires & numerous other matters. • Complaint Handling / dispute Resolution • Activation of a new connection. • To achieve Company monthly target & to achieve given targets for audit. • To fulfill customer satisfaction & to ensure 100% Customer satisfaction. (CSAT) • Providing help and advice to customers using organization’s services
Achievements
award for best retention
Education
Diploma in Business Management
Ishan Institute of Management and Technology, Dr APJ Abdul Kalam Technical University
2016-2017
Popularity
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Last viewed profile on 12 Jul, 2019 from Valsad, India
Profile Snapshot
Dharti Dang is talented in Cash Management, Customer Service, Floor Managing and other talents. Dharti is based out of Valsad & has studied Customer Relationship Manager, DBM-Diploma in Business Management from Year 2016-2017 in IIMT-Ishan Institute of Management and Technology, Dr APJ Abdul Kalam Technical University.
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