In todayrsquos world ldquohelprdquo word is becoming more popular. We find this word used almost every corner of work place. We are required to help the user to drive his motto for self-doing one. The help should be able to inspire the user and should be able to motivate him to do it yourself way. The most important thing to remember is inspire, uplift, and motivate the user. It should be with minimum words and user should feel that help provided is not cumbersome. We are required to pay our attention for more pictorial and graphical presentation in Help desk software. We have remember the attitude in general of the end user about the instruction format should not be boring one. The sentences should be as small as possible. Appropriate comma and grammar are the main two areas while writing any help. The use of pictorial instruction is well appreciated and understood very fast. We have remember one thing in mind while writing help that end users or the readers have got very less time to understand our instruction. We should be able to uplift and motivate the end user to go further deep and this will help him to understand the importance of help desk software. We are required to avoid any cryptic clue in the writ up. The important things we should be able to highlight repetitively. While repeating we should remember that we are not hearting his egos and see to it that he do not lose interest while reading our article about the ldquoHelp Desk Softwarerdquo. We are required to pay more attention towards advisory role. Also we are required to be alert while emphasizing on the language of communication. The use words should be simple and self explanatory. Avoid more technical words in the article. We are required to target common audience but at the same time the reader of the article should feel like knowing further. We are required to maintain his interest in reading the help desk software. A classic example of help desk software is dictionary, calculator etc. The use of this software is very easy and useful. The word useful is very important while deciding the theme of the software. It should be user friendly and self motivating screen. The design of software should be with minimum use multiple colors. The count of words / commands / instruction should be minimum. We are required to use minimum popup while designing the help desk software.