Hyderabad, Andhra Pradesh, India
MS Excel, General Knowledge, Computer Knowledge
Experienced in People, Process, Stake-holder and Project management.

Team Player and curious to learn and explore Management and Operations roles in best organizations across.

Multi-Tasking, Dive-Deep, Bias for Action, Insisting on Higher Standards, Customer Obsession forming major Principles.

Stake-Holders, People, Process and Project management forming the major strengths.
Work Experience
Worked as senior escalations specialist, Team Lead and Team Manager with Amazon
Full Time | Nov-2014 To present (4 years 8 months)
1. Keep a tab on updates related to process (KC Articles, information received from various departments internally, etc.) and cascade the same to the team 2. Attendance of team/entire shift 3. Help the team in achieving the metrics like PRR, ABT, RCR, CPH, e.t.c. 4. Sending hourly CPH Targets. Appreciate the Top Performers and encourage the bottom ones 5. Keep a tab on SLs, Contact Drivers (making sure the agents follow Amazon Policies more effectively on such contacts) 6. Adherence to break timings of the agents 7. Follow ups 8. No mining, giving feedbacks and coaching as required 9. Security audits – make them understand how important and we should have NIL percentage error on this parameter 10. Motivate and drive for Kaizen/Gemba ideas/CDP Contacts 11. Skill level initiatives, co-ordinate with Ops/HRBP and plan for Skip Level Meetings for the agents 12. Performance management - guide and help them in their growth 13. Data Analysis – Any Adhoc requests by the managers/OPs
Won Many Awards during my stint. People Manager Award, Customer Delight Ambassador for entire Site, Zone Marshall owing to maximum approved CDP(Customer Delight Contacts)

E-Support Officer (Technical Support)
Knoah Solutions
Full Time | Feb-2014 To Nov-2014 (9 months)
Technical Troubleshooting via Chat for SEA (Samsung Electronics America) customers. Products: Laptops, Printers, WiFi Tablets, etc
Won Bravo Award multiple times (Best performer for particular months)
Bachelor of Engineering or Technology, Other
Gitam Institute of Technology, Gandhi Institute of Technology and Management University
Extra-Curricular Interests
  • Audiophile
  • Reading
  • Traveler
  • People
  • Food (Big Foodie)
  • Rider.
  • Business
  • Operations
Profile Snapshot
Jatin Patel is talented in MS Excel, General Knowledge, Computer Knowledge and other talents. Jatin is based out of Hyderabad & has studied Other, BE BTech-Bachelor of Engineering or Technology from Year 2009-2013 in GIT-Gitam Institute of Technology, Gandhi Institute of Technology and Management University.
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