Madhur Rai

17+ Years Experience In Hospitality Industry , Hotel Mgmt Graduate With M.Com
Faridabad, Haryana, India
Public Relations, Facilities Management
About
I am Madhur Rai, a pragmatic professional with 18+ years’ experience in the Hospitality industry.
Talents
Work Experience
Senior Financial Analyst
A TRADE ( AVA TRADE ) , Israel
Part Time Jul-2010 To Jun-2013 2 years 11 months
Responsibilities
  • ? Senior Market Analyst (July 2010 –June 2013) Ava Trade (Ava Financial Ltd, Israel- Sister concern of National Israeli Stock Exchange) : AvaTrade /A Trade has been an innovative pioneer in online trading with over twenty thousand registered customers globally executing more than two million trades a month. AvaTrade's wide scope includes a full spectrum of trading instruments including Forex, stocks, commodities & indices. Ava is a multi-national company with regional offices & sales centers in Paris, Dublin, Milan, Tokyo, Sydney and New York. (www.avatrade.com)

    As a Senior Market Analyst heading south East Asia, my primary job was to update the clients about current market news including Economic, Financial & political events affecting the World markets .Compile data of Financial trading instruments, do day to day briefing and analysis with giving all kind of support to traders trading with us.
Manager Operations
Pizzeria Express Italiano , Salou , Spain
Full Time Dec-2009 To Sep-2015 5 years 9 months
Responsibilities
  • ? Restaurant General Manager ( December 2009-September 2015 ) Pizzeria Express Italiana, Salou (Spain) Pizzeria Express Italiana is a 80 cover, multi cuisine semi formal dine in restaurant with choices of Pizzas, steaks ,Pastas, Rolls & North Indian cuisine .It also has a 10 cover PDR to cater family needs. As a Manager the most important job initially was to establish a restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, revision of menu, analyses, and estimates. Smooth working of the restaurant in coordination with Kitchen is the main job in day to day working along with supervision of purchasing, negotiating prices with vendors etc.

Executive Assistant Manager / Assistant General Manager
Sunlake group of hotels, Jakarta , Indonesia
Full Time Dec-2004 To Nov-2009 4 years 11 months
Responsibilities
  • ? Executive Assistant Manager (Dec 2004– November 2009) Sunlake Hotel, Jakarta - Part of Sunlake Group of Hotels, Indonesia. A 5 star deluxe business hotel. Handling Rooms Division & assisting the General Manager in day-to-day working. Monitoring, supervising & assisting control & co-ordination of all core departments in the hotel. Conducting daily morning briefings, monthly departmental head meetings & discuss operational issues, trouble shooting with department heads. In general, job responsibilities involve handling key situations, guest complaints in day-to-day operations of the hotel as a Resident Manager. To Plan, organize, develop, coordinate, execute & administer the areas of the hotel directly under control. Periodically inspect rooms, building exteriors, parking lot etc. In addition, to assist the General Manager to achieve optimum operating results while constantly endeavoring to improve the service standards. (www.sunlakehotel.com )
F& B Service operations Manager
Opus lounge and bar , Vasant Vihar , New Delhi
Full Time Jun-2002 To Nov-2004 2 years 5 months
Responsibilities
  • ? Food & Beverage Manager (June 2002 – November 2004) Opus Lounge & Bar, New Delhi, India. Opus Lounge & Bar is two levels, 120 covers lounge bar with a multi cuisine menu. Was a part of the Pre-opening team, subsequently on completion of the project, the responsibility changed to move the lounge bar from the project stage to operations. Manpower planning, setup for systems & standard operating procedures. To supervise smooth operations of the lounge bar. Responsible for team of forty colleagues between service & kitchen staff.
Butler - Shift Incharge
The Oberoi , New Delhi .
Full Time Jun-2001 To Jun-2002 1 year
Responsibilities
  • ? Butler Service (June 2001 – June 2002)The Oberoi, New Delhi, - Part of the Esteemed Oberoi Hotels & Resorts. Worked as a Butler & designated Shift in Charge for the unprecedented, personalized, exclusive Butler service, provided guests with an unimaginably supreme standard of service & luxury where guest’s every need was anticipated & catered to by a personal butler. Butlers were extensively trained in accordance to exacting standards. Apart from serving the guest with In-Room Breakfast & Dining, Each butler was assigned a floor on daily basis to replenish In Room amenities & Mini Bar items. (www.oberoidelhi.com)

Restaurant Manager
Holiday Inn Crowne plaza , Jerusalem , Israel
Full Time Sep-1998 To May-2001 2 years 8 months
Responsibilities
  • ? Restaurant Manager (September 1998 – May 2001) Kohinoor-Kosher Indian Restaurant, Crowne Plaza Hotel, Jerusalem, Israel. Situated in the luxurious 5 star Crowne Plaza Hotel, a 397-room property. Located at the lobby level, The Kohinoor Gourmet Kosher Indian Restaurant has earned a reputation as one of Israel’s best Indian restaurant. Independently handled & supervised food & beverage operations of the restaurant. Guest interactions, complaints, feedback with standardization of services & production operations, hiring, maintaining staff payrolls, revenue reports, ordering for market list were a part of the job but better co-ordination with hotel was a priority for the smooth functioning of the restaurant. (www.crowneplaza.com/Jerusalem )

Clubroom Host- Guest service associate -GSA
The Hilton , New Delhi ( Now the Lalit , New Delhi , C.P , New Delhi )
Full Time Sep-1997 To Sep-1998 1 year
Responsibilities
  • ? Club Lounge Host (September 1997 – September 1998) The Lalit ,New Delhi India (Formerly New Delhi Hilton). The Lalit, New Delhi is a striking landmark in the main Business & shopping district. The Quorum Business Club lounge offers 4 meeting rooms, a Private dining area and a law library. Being a part of ‘The Club lounge’ team meant to be ‘Crème de Crème’. Since Executive floors were a part of Club lounge located at the 22nd floor, its facilities included complimentaries like Airport transfers, Breakfast buffet & Evening Hi-Tea with Cocktails, in the lounge. Multi skilled job profile, handling guest services at the Executive floors lounge, Express Check-ins for important guests, assisting secretarial services & cashiering operations. (www.thelalit.com/the-lalit-new-delhi/)
Education
Diploma in Hotel Management and Catering Technology
Indian Institute of Hotel Management and Culinary ArtsOsmania University
1994-1997 Score72%
Bachelors of Business Administration
School of Open LearningUniversity of Delhi
1993-1997 Score50%
Profile Snapshot
Madhur is based out of Faridabad & has studied Hospitality Management, DHMCT-Diploma in Hotel Management and Catering Technology from Year 1994-1997 in IIHMCA-Indian Institute of Hotel Management and Culinary Arts, Osmania University.
Madhur Rai is Skilled in Public Relations, Facilities Management, Food And Beverage Manager and other talents.