Praveen Kumar

Chennai, Tamil Nadu, India
Cricket, Business Objects, Project Management
About
An astute performer with 8+years of experience in the fields such as Business development, Quality Assurance, Client Relations and Business Operations and Analysis.
Talents
Work Experience
Senior Support Specialist
Lumesse India Pvt Ltd
Full Time Jul-2011 To Dec-2013 2 years 5 months
Responsibilities
  • ? Planning and analysis of business system requirements, system changes and enhancements in co ordination with the business users, management.

    ? Mentoring the team members on their work and constantly measuring their output by rendering a qualitative service in their day to day business activities.

    ? Serve as a subject matter expert in the Admin portal, API and console management (Salesforce CRM). Trouble shooting and fixing up any issues to monitor project progress and status.

    ? Motivating the team to resolve the cases by providing outstanding customer service and support to ensure we retain our high profile clients.

    ? Replicate the URL and HTML codes to make test practices before implementing it in the customer’s online portal.

    ? Handling first line support technical issues raised by our client relationship team and solving it in a timely manner with the Service Level agreement.

    ? Versatile to solve any operations related issues within the organization in a more eminent manner to stream line the business processes.
Achievements
  • Responsible for the work flow control and the business processes.
Customer Service Advisor
Sainsbury PLC
Part Time Nov-2008 To Jun-2010 1 year 7 months
Responsibilities
  • ? Responsible and accountable for the efficient running and quality output of the department by rendering an excellent customer service.

    ? Mentor the junior staffs and provide them the on the job training and constantly motivate them to achieve the organizational objectives.

    ? Instrumental in devising the business plan of action to meet the expected sales forecast for revenue generation and co-ordination with the customer.
Achievements
  • Always was the top for giving quality customer service
Global Customer Service Officer
American Express Bank
Full Time Mar-2007 To Jun-2008 1 year 3 months
Responsibilities
  • ? Doing forensic Investigation of USD payments that are being routed via American Express Bank by strictly adhering to the compliance of banking guidelines.

    ? Setting up of corporate payments via Swift, Chip and Fed wire for our clients spread across the world.

    ? Handling client inquiries via Swift messages pertaining to their transactions and giving them appropriate solution after studying their requirements within turn around time (TAT).

    ? Adhere to the service level agreements (SLA) and act deliberately pertaining to the mails from Relationship Managers and Financial Institution Group Staffs of my region (Eastern European Countries) to give them a complete satisfaction of service.

    ? Liaising with other banks directly via phone in order to get an end to end resolution on certain issues pertaining to the payments.

    ? Doing root cause analysis and rectify to certain problems in order to streamline the process for the benefit of business.

    ? Setting up of payments (both cancellation
Achievements
  • Won many awards for eminent performance
Senior Customer Satisfaction Officer
Standard Chartered Bank
Full Time Sep-2005 To Nov-2006 1 year 2 months
Responsibilities
  • ? Handling customer queries which deal with banking- Liabilities and asset products.

    ? Processing Funds Transfer and Balance Transfer within SCB Accounts of customer.

    ? Cross Selling of Wealth Management advisory to customers regarding Term Deposits, Fixed Deposits and asset products like Housing Loans, Personal Loans etc.

    ? Processing requests comprising of Stop payments, Cheque books, ATM, Debit cards, Data changes and updating of information of customers in Bank Records.

    ? Activating Electronic usage of Debit cards as a part of Post opening process of Banking Accounts.

    ? Resolving customer issues quickly by liaising with the respective departments to ensure that their complaints get solved within the turn around time (TAT) to give them a complete satisfaction of service.

    ? Monitoring the transactions of the customers to detect money laundering, fraud if any and reporting to the manager.
Achievements
  • Not much to specify
Senior Quality Analyst
Proton Web Solutions Pvt Ltd
Full Time May-2003 To Apr-2005 1 year 11 months
Responsibilities
  • ? Successfully handled fund raising project for The National Kidney Foundation, Singapore.

    ? Responsible and accountable for the efficient running and quality output of the department.

    ? Instrumental in devising business plans and sales forecasts for revenue generation and co-ordination with the clients in formulating SLA’s.

    ? Work a part of the management team, and report to the General Manager.

    ? Preparing audit reports and sending it to the client on a regular basis.

    ? Responsible for both the service delivery and business development of the department as well as the recruitment, training, management, development and motivation of the team
Achievements
  • ? Managed a team of 50 outbound and inbound executives in a multi base operation
Education
Master of Business Administration, Banking
University of WalesUniversity of Wales
2008-2010
Profile Snapshot
Praveen is based out of Chennai & has studied Banking, MBA-Master of Business Administration from Year 2008-2010 in UW-University of Wales, University of Wales.
Praveen Kumar is Skilled in Cricket, Business Objects, Project Management and other talents.