Sultan Ahamad

Currently I Am Working As Desktop Support Engineer In Titan Company Limited With 3.6 Year Working Experience.
Lucknow, Uttar Pradesh, India
SQL Server, MS Office, Window Installer
About
A Desktop Support Engineer with Bachelor of Science in computer application with strong knowledge of Computer Network-Hardware/Retail operations/Server-Client/SQL/SAP. Capable in setting up priorities & take quick innovative task/concepts. Always ready to accept challenges and positively result a good output.
Talents
Work Experience
Desktop Support Engineer
Titan Company Limited
Full Time Nov-2017 To present 7 years 5 months
Responsibilities
  • • Handling Area Office, 30 Tanishq Stores, 1 WOT, 1 CFA, 1 Eye+, and 2 WCC. • Installation and configuration of windows server 2008 & 2012. • Installation and configuration of SQL server 2008 & 2012. • Managing 500+ peripheral devices like desktops, laptops, printers, scanners and all peripheral devices in company. • Installation and troubleshooting of MS Office2007, 2010, 2013, 2016. • New installation / reinstallation, Support and Maintenance of Retail software Tanishq Jewellery POSS, POSS Report, Oracle, SAP and FortiClient. • Addition systems provide during the festival season and exhibition at Boutique’s and WOTs. • Installation and configuration of windows 2007, 2008, 2010. • Installation of McAfee antivirus and enforced policies on regular basis and checking performance of antivirus. • Installation and troubleshooting of customer required applications. • IT asset management and asset verification on quarter basis, and follow up with AMC vendors for PM and hardware related issue
Achievements
  • ? Resolved more than 150+ systems in one day during the Ransomware Attack and get appreciation from Titan ROIT and TCS Project Head and Titan Project Manager.
Desktop Support Engineer
Apex Services
Full Time Sep-2016 To Nov-2017 1 year 2 months
Responsibilities
  • • Worked as a Desktop support engineer. Assembling, troubleshooting and installation of Desktop, Laptop, Notebook and network devices and any other system or application related issues. • Troubleshooting and resolving networking related issues. • PC installation and customer based application installation.
Apprenticeship trainee
Internships Sep-2015 To Sep-2016 1 year
Responsibilities
  • • Worked as an Apprenticeship trainee. Installation of applications, Operating System and troubleshooting hardware and network related issues.
Achievements
  • I have successfully completed Supervisor Development Program in HAL which is held by BOAT Kanpur.
customer Care executive
Full Time Feb-2015 To Sep-2015 7 months
Education
Bachelor of Science, Information Technology
Nandini Nagar Mahavidyalaya College Of PharmacyDr Ram Manohar Lohia Avadh Universi
2017-2019 Score60%
Post Graduate Diploma in Operations Management
OtherOther
2011-2013 Score73%
Extra-Curricular Interests

  • i am doing online international marketing work.

Profile Snapshot
Sultan is based out of Lucknow & has studied IT-Information Technology, B.Sc-Bachelor of Science from Year 2017-2019 in NNMCP-Nandini Nagar Mahavidyalaya College Of Pharmacy, Dr Ram Manohar Lohia Avadh Universi.
Sultan Ahamad is Skilled in SQL Server, MS Office, Window Installer and other talents.