Tarun Arora

It Change Manager
Delhi, Delhi, India
Profile Snapshot
Tarun is based out of Delhi & has studied Marketing, PGDM-Post Graduation Diploma in Management from Year 2013-2015 in IMTG-Institute of Management Technology Ghaziabad, Autonomous University.
Tarun Arora is Skilled in IT Information Technology, Computer Networking, Services Delivery and other talents.
Talents
    • Quality Assurance
      ... among 0 users in Delhi
      …
      among 0 users worldwide
    • Risk Management
      ... among 0 users in Delhi
      …
      among 0 users worldwide
    • Services Delivery
      ... among 0 users in Delhi
      …
      among 0 users worldwide
    • Digital Marketing
      ... among 0 users in Delhi
      …
      among 0 users worldwide
Professional Path
IT Operation Manager
Wipro BPS Full Time
Apr-2010 To present 15 years 2 months
  • Day to Day operational activities,Change mgmt, Operations management,Availability management, Service Delivery - End to end resolution for each and every transaction IT services
  • Win7 Migration for 1350 users from Dec2013 till June 2014 , Improved CSAT , have done internal audit successfully for multiple business,audited IT control points wih no NC, Accomplishment - Service Request 99.7% , Incident Mgmt 96.95%, Change mgmt , CSAT 98.57%
Qualifications

Institute of Management Technology Ghaziabad

Post Graduation Diploma in Management Marketing

2013-2015

64%

Made project on MTS wi-fi device,studied nature and behavior of customers towards sales throughout past years till date by applying multiple tests,done analysis, team management. people management. influencing customers by making them aware of technicalities of wi-fi device

Bachelor of Engineering or Technology Information Technology

2003-2007

-%

Extra-Curricular Interests
love to travel reading books Music Dance Hip-Hop
My Story
CCNA,ITIL V4 Foudation certified, Lean,Six Sigma,IT Operation,Business Operation Service delivery,CSAT,People mgmt.
Total Exp. 11 year and 2 months