What is customer service? How can we deal with rude customers?
Customer service is the support you offer to customers before and after they buy and use your products or services. To handle rude customers: Stay Calm: Do not take the behavior personally and maintain a professional tone. Listen Actively: Let the customer vent while you identify the root cause of their frustration. Empathize: Use phrases like "I understand why you're frustrated" to de-escalate the situation.