About Amit Tiwari
Amit Tiwari works as Sr. Process executive and Data analyst at TCS and is based in Mumbai, India. Amit studied Bachelor of Engineering or Technology (ECE ENTC-Electronics and Tele-Communication Engineering) at JNTUH College of Engineering Hyderabad (2011-2016). Amit lists talents in Telecommunications, Consumer Electronics, PCB Design and Electronics and Communication.
Talents
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Telecommunications... among ... users in Mumbai…among … users worldwide -
Troubleshooting... among ... users in Mumbai…among … users worldwide -
Consumer Electronics... among ... users in Mumbai…among … users worldwide -
PCB Design... among ... users in Mumbai…among … users worldwide
Professional Path
Data analyst and Tech support
Cognizant Technology Solutions
Full Time
Jan-2017 To
Feb-2018
1 years 1 months
- I was appointed as connection managers for Australian telecom company named Telstra where we get the customers connected to NBN , we need to coordinate with customer and Technician for various appointments and if there are any issue while connecting them to NBN we do basic checks and tests and try to troubleshoot the issues and raise related tickets
- I am a quick learner which helped me to find critical factors which were affecting the customers connection and thus i was appointed to verify the critical issues of all the appointments before sending any technician also i use to share my ideas with others to resolve the issues . I was also selected as one of the 3 candidates who handled UTC calls with clients and developer to discuss the issues and required changes in the automation of the Telstra systems , we used to share our ideas on the factors where we mostly faced issues and the part of the system checks which could be automated to reduce the human interaction
» 1 Project
Qualifications
JNTUH College of Engineering Hyderabad
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2011-2016
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My Story
I am basically a friendly type person who loves to work in a team and help others to reach the goals, I am a Geek and a quick learner hence my mind never lets me settle for one things as our technology is advancing day by day and we have alot to learn and utilize
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