Vikash Jha

Mis
Mumbai, Maharashtra, India
Profile Snapshot
Vikash is based out of Mumbai & has studied Web Designing, BE BTech-Bachelor of Engineering or Technology from Year 2013-2017 in SIT-Shankara Institute of Technology, Rajasthan Technical University.
Vikash Jha is Skilled in General Knowledge, English Language, Customer Care and other talents.
Talents
    • Customer Care
      ... among 0 users in Mumbai
      …
      among 0 users worldwide
    • Technical Support
      ... among 0 users in Mumbai
      …
      among 0 users worldwide
    • General Knowledge
      ... among 0 users in Mumbai
      …
      among 0 users worldwide
      33.85
      percentile among worldwide users
    • English Language
      ... among 0 users in Mumbai
      …
      among 0 users worldwide
      11.5
      percentile among worldwide users
Professional Path
MIS
L&T Part Time
Jan-2019 To present 7 years 8 months
  • Larsen & Toubro: L & T (Franchisee based through Profolis tech). Duration: Currently working Designation: Technical Service Engineer for MCS (Mumbai City CCTV Surveillance project). Job Description: ?Handling service desk responsibilities like assigning & allocating tickets to the respective domain engineers, collaborate and escalate incidents within established timelines,  ?prioritize the calls based on criticality, escalating as per the SLA norms, ensuring that the SLA requirements are met in terms of response and resolution time for all the tickets, prepare daily basis shift incident Analysis report, maintain and monitor network utilization and CCTV system.  ?Monitoring CCTV system with RHMS and Coordinating with field team.If necessary & required attending down calls and resolve issues on field/off field.  ?Troubleshoot step by step to determine the root cause for all the issues and resolving the same.  ?Coordinating with Project manager for the maintenance activities.
Qualifications

Shankara Institute of Technology

Bachelor of Engineering or Technology Web Designing

2013-2017

-%

Extra-Curricular Interests
Cricket Badmintion
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