Yatin Rajkumar Kalra - BE BTech, A P Shah Institute of Technology - Mumbai

Yatin Rajkumar Kalra
Mumbai, Maharashtra, India
Core Java Snooker Player Manage People Technical Support
APSIT-A P Shah Institute of Technology

About Yatin Rajkumar Kalra

Yatin Rajkumar Kalra is based in Mumbai, India. Yatin studied Bachelor of Engineering or Technology (IT-Information Technology) at A P Shah Institute of Technology (2016-2019). On Youth4work, Yatin has taken skill tests in Core Java (rank 15,069 of 348,020, top 5%). Yatin also lists talents in Snooker Player, Manage People, Technical Support and table tennis.

Talents

Snooker Player

... among ... users in Mumbai

…

among … users worldwide
Core Java

... among ... users in Mumbai

15069

among 348020 users worldwide

58.33

percentile among worldwide users
Manage People

... among ... users in Mumbai

…

among … users worldwide
Technical Support

... among ... users in Mumbai

…

among … users worldwide

Complete Talent Profile »

Professional Path

Technical Support Associate III

Convergys India Services Full Time

Oct-2014 To Nov-2018 4 years 1 months

• Investigating issues raised by customers for email or campaign. • Monitoring customers Warmup process. • Working with ProdOps, Sys Eng, Supplier (OT or Retarus) • Checking customers sender score. • Weekly call with supplier (OT)• Blacklisting/ Whitelisting the MSISDN. • Whitelisting the source IP of clients on SAP platform. • Proving extract report to clients. • Work on issues raised by the Customer, End User, Operator or Internal Department depending on the severity varies from 1 to 4. • Accessing Database from HTTP/SMPP/UCP Unix servers and checking logs of failed/successful messages messages. • Working with NOC, Prod Ops, Route Ops and Ticket Analyst. • Investigating routes by using tools like CSG Assure and Device Any Where for USA and Canada. • Providing resolution of technical issues as appropriate. • Handling Platinum & Gold tier customers of SAP. • Changing Routes of MT messages if required for smooth delivery. • Handling standard, gold & platinum calls.

Qualifications