Profile Snapshot
Yogesh is based out of Delhi & has studied AE-Automobile Engineering, AE-Automotive Engineering from Year 2000-2004 in GBPEC-Govind Ballabh Pant Engineering College, Uttarakhand Technical University.
Yogesh Kumar is Skilled in Mechanical Engineering, Service Engineer, Customer Service and other talents.
Talents
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Customer Service... among 0 users in Delhi…among 0 users worldwide -
Diesel Mechanic... among 0 users in Delhi…among 0 users worldwide -
Fault Diagnosis... among 0 users in Delhi…among 0 users worldwide -
Technical knowledge... among 0 users in Delhi…among 0 users worldwide
Professional Path
Service Advisor
Maruti Service Master
Full Time
Oct-2004 To
May-2011
6 years 7 months
- ? Manage Service Operations with focus on implementing policies & procedures.
? Analyses warranty part failure actual cause & send report to plant.
? Provide technical training to technicians.
? Rendering product support in the field for Test / Measurement products.
? Communicating product feedback from field operations to Production / R&D Teams to facilitate various changes in products.
? Monitoring and communicating team goals and achievement of goals on a regular basis; track and providing feedback to team members on overall performance
? Customer Relationship Management feedback and necessary action on regular basis. Improve overall score of CSI.
? Monitoring of various customer touch points and ensure execution of moment of truth experience - Win bronze master technical competition, Achieve good CSI award many o time. Achieve highest revenue earn with good CSI month award many of time
Qualifications
Govind Ballabh Pant Engineering College
Automotive Engineering Automobile Engineering
2000-2004
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My Story
Automobile Service Engineer with experience of 11 years. Currently working with Lucas Indian Service Ltd.
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