Based on my personal experience and those of several colleagues, we came up with the same conclusion as to why this is the case. It's not that management does not know that their resources are their most valuable asset but rather they are just unable to treat them as assets. Majority of management have no notion whatsoever what this statement truly implies. In the services industries, I have often heard management state that the biggest percentage of the monthly OpEx is salaries and wages of employees as if it were a bad thing. It's definitely not. The organization needs to remember that amongst the costs items in the OpEx, it's the salaries and wages that bring in the profit.
Remember... Assets = Value.
The value of an asset can either appreciate or depreciate. If management truly acknowledges that their employees are their most valuable asset, then shouldn't management exert all means to appreciate the value of their assets and prevent them from depreciating?
If so, then here are three things that you should do to your most valuable assets.
1. Train them.
When business is slow and costs are high, one of the first to be crossed out of the budget is the training budget. This is actually a bad idea. When done right, training provides the following benefits:
Training improves productivity - employees will be better skilled in doing their jobs
Training reduces cost of quality - proper training can result in lesser rework and better quality output. This has a direct impact to the bottom line.
Training increases market value of resources - as resources get better skilled, they will consequently be more marketable; and yes - that is good for the organization.
When organizations feel that trainings are just a way of keeping your resources happy by doing something else other than work, then probably you have the wrong trainings lined up. Trainings are meant to improve the skills and capabilities of an organization's resources, whether it be technical skills or soft skills like leadership and management.
And of course, a resource who feels that he is worth being invested upon will naturally be happy about it.
2. Trade them.
Just like blockbuster trades in NBA, you need to be on the lookout to improve your roster. This does not necessarily mean getting all the superstars but rather looking for good matches or complements to your existing team. It can also mean filling up the gaps to your current roster and coming up with the right mix.
While there is no real trading happening in the corporate world, this only means letting go of resources that are non-performing to give way to potential performers. This is hardly an easy task but one that must be done regularly to ensure you have the highest value of resources attainable. The organization's employees need to be cognizant that there is a culture of performance that is present. After all, the only way to ascertain a resource's value is by the output that he produces.
The most valuable teams in sports are those that have a balanced roster. Your organization needs to be as such as well.
3. Keep them.
While the first two points focus on increasing the value of your organization's resources, the third point is ensuring that you retain the said resources. There is no point to increase market value of resources if you will just let them be susceptible to others. Remember, your organization is not the only one trying to come up with a good roster. Expensive locks are brought to keep expensive stuff safe. Your management must make a conscious effort to ensure that they will not jump ship anytime (and in the worst possible time). Some ideas include:
Appropriate compensation - If you hired the best, expect to pay a premium. You just can't have it any other way. Do note that compensation will NE