Why should a Computer Technician have general hardware understanding?

Why should a Computer Technician have general hardware understanding?

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  • Computer technicians are knowledgeable in hardware and software. Aside from knowing the latest computer parts available, they also know the best software that should go with it. The scope of work for computer technicians varies depending on their work. Here are some factors that contribute to a computer technician's scope of work:
    Customer service - If a computer technician is client-facing, aside from tech skills, they need to know how to build rapport. They must know how to troubleshoot problems using probing questions at the same time, not sound condescending when answering a client's concern.
    Team size - Depending on the team size and task delegation, a computer technician can develop a certain inclination to specialize in software, hardware or both.
    Industry - A computer technician working specifically in the security industry will have a different skillset from one that works in gaming or banking.
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