Profile Snapshot
Rafia is based out of Hyderabad & has studied Project Management, PGDPM-Post Graduate Diploma in Personnel Management from Year 2012-2014 in UH-University of Hyderabad, University of Hyderabad.
Rafia Tasneem is Skilled in Training Skills, Data Entry, Mobile Testing and other talents.
Talents
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Training Skills... among 0 users in Hyderabad…among 0 users worldwide -
Data Entry... among 0 users in Hyderabad…among 0 users worldwide -
Mobile Testing... among 0 users in Hyderabad…among 0 users worldwide -
Proof Reading... among 0 users in Hyderabad…among 0 users worldwide
Professional Path
Quality Lead
Accenture Solutions Private Limited
Full Time
Jun-2016 To
present
9 years 2 months
- Manage team of 25+ Quality Analysts for Map-Operations of one of the world's largest ride sharing and food delivery clients. 1 ? Trained around 50+ new joiners with regard to process/operations, ensuing necessary project skill-set is developed. ? Promptly manage escalated client enquiries/complaints for resolution as per agreed Service level agreements (SLAs). ? Set quality and productivity benchmarks for improving overall quality/project performance. ? Introduce best practices/trainings for process improvements, better productivity and cost-reduction initiatives. ? Conduct regular team-meetings to communicate process/policy updates and procedural changes.
- Responsible for completing assigned tasks under supervision of Vendor Account Manager. ? Rewarded as Top QA twice from Rewards and Recognition team, Accenture. ? Rewarded as best team for quality in mapping process contest. ? Rewarded as Best QA- Trailblazer award twice by Client in Accenture.
Qualifications
University of Hyderabad
Post Graduate Diploma in Personnel Management Project Management
2012-2014
-%
Deccan College of Engineering and Technology
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2007-2011
69%
Extra-Curricular Interests
Cooking
Reading Books
Soap making
My Story
Seasoned professional having strong management skills, with extensive experience in Business operations in Digital mapping. During my professional career of 5+ years, I had an opportunity to work on various projects under varied roles that helped me boost my expertise. I strive to find innovative solutions to problems emphasizing high quality and effectiveness,
through a continuous process of learning and research.
through a continuous process of learning and research.
