About Rafia Tasneem
Rafia Tasneem works as Quality Lead at Accenture Solutions Private Limited and is based in Hyderabad, India. Rafia studied Post Graduate Diploma in Personnel Management (Project Management) at University of Hyderabad (2012-2014). Rafia lists talents in Training Skills, Data Entry, Mobile Testing and Proof Reading.
Talents
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Training Skills... among ... users in Hyderabad…among … users worldwide -
Data Entry... among ... users in Hyderabad…among … users worldwide -
Mobile Testing... among ... users in Hyderabad…among … users worldwide -
Proof Reading... among ... users in Hyderabad…among … users worldwide
Professional Path
Quality Lead
Accenture Solutions Private Limited
Full Time
Jun-2016 To
present
10 years 3 months
- Manage team of 25+ Quality Analysts for Map-Operations of one of the world's largest ride sharing and food delivery clients. 1 ? Trained around 50+ new joiners with regard to process/operations, ensuing necessary project skill-set is developed. ? Promptly manage escalated client enquiries/complaints for resolution as per agreed Service level agreements (SLAs). ? Set quality and productivity benchmarks for improving overall quality/project performance. ? Introduce best practices/trainings for process improvements, better productivity and cost-reduction initiatives. ? Conduct regular team-meetings to communicate process/policy updates and procedural changes.
- Responsible for completing assigned tasks under supervision of Vendor Account Manager. ? Rewarded as Top QA twice from Rewards and Recognition team, Accenture. ? Rewarded as best team for quality in mapping process contest. ? Rewarded as Best QA- Trailblazer award twice by Client in Accenture.
Qualifications
University of Hyderabad
Post Graduate Diploma in Personnel Management Project Management
2012-2014
-%
Deccan College of Engineering and Technology
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2007-2011
69%
Extra-Curricular Interests
Cooking
Reading Books
Soap making
My Story
Seasoned professional having strong management skills, with extensive experience in Business operations in Digital mapping. During my professional career of 5+ years, I had an opportunity to work on various projects under varied roles that helped me boost my expertise. I strive to find innovative solutions to problems emphasizing high quality and effectiveness,
through a continuous process of learning and research.
through a continuous process of learning and research.
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Other people named Rafia
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