Trishul Shetty

A Goal-Oriented Individual, Inquest Of Senior Level Assignments In Back-End Operations / Team Management / Migration With A Leading Organization
Mumbai, Maharashtra, India
Profile Snapshot
Trishul is based out of Mumbai & has studied Finance, MBA-Master of Business Administration from Year 2008-2010 in ITM-Institute of Technology and Management, Deemed University.
Trishul Shetty is Skilled in Aptitude, Team Leadership, People Management and other talents.
Talents
    • Resource Management
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    • Team Leadership
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      percentile among worldwide users
    • Team Management
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    • Training Skills
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Professional Path
Operations Supervisor
Syngience Business Solutions Pvt Ltd. Full Time
Mar-2015 To present 10 years 5 months
  • • Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs
    • Maintain and provide efficient backup to department and ensure achievement of all internal and external needs.
    • Provide training to team members and provide upgrade to various technical skills.
    • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
    • Develop plans and supervise various departmental meetings and participate in various growth based campaigns.
    • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
    • Prepare project updates within required timeframe and delegate individual tasks to all employees.
    • Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
    • Supervise effective compilation and collection of information and data to enhance growth.
    • Review departmental and individual employee performan
  • Reduced employee turnover and significantly increased productivity by introducing a performance management system that recognised contribution, challenged staff to accept responsibility and empowered them to make decisions.
    • Increased employee productivity and the overall efficiency of the unit by introducing processes and procedures that eliminated duplication and reduced the time to complete month-end reports.
Process Leader
Jardine Lloyd Thompson India Pvt. Ltd Full Time
Feb-2008 To Mar-2015 7 years 1 months
  • • Handling customer service operations, entailing implementing short & long-term plans; managing teams with focus on excelling business targets & service delivery metrics
    • Assessing the client’s requirement and assisting in developing, implementing, transitioning & customising processes in line with the guidelines specified by the clients
    • Leading & managing processes inclusive of identifying potential development plans and implementing the same in line with the guidelines for improving operational efficiencies
    • Ensuring strict adherence to the process parameters/systems as per the defined guidelines
    • Building and maintaining healthy business relations with corporate clients and ensuring their satisfaction by achieving delivery & service quality norms
    • Looking after the back-office operations, monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize productivity
  • Holds the merit of migrating new processes, which includes preparing SOP’s, streamlining process & setting standards
    Successfully attained the set targets without any escalations or complaints from clients
    Secured Best Process Leader, Star of the Month & Outstanding Performance Award for achieving excellence at work
Senior Operations Executive
Dun & Bradstreet Information Services India Pvt. Ltd Full Time
Sep-2004 To Feb-2008 3 years 5 months
  • • Drafted and performed quality checking of business information reports
    • Carried out analysis of financial strength of the company
    • Evaluated the company’s profit & loss, balance sheet, history, management strength, collaborations, bankers, investment, its associates & affiliates, equity holding, etc.
    • Gather all the information about the overall performance & assessed a business rating of the company
    • Prepared business development layout
  • • Played a pivotal role in managing the process without any complaints from customers regarding the quality of reports
Qualifications

Institute of Technology and Management

Master of Business Administration Finance

2008-2010

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Extra-Curricular Interests
Cricket Music Cricket Movies
My Story
MBA (Finance), Seeking senior level assignments in Back-end Operations / Team Management / Migration with a leading organization of high repute in BPO/ KPO / Shipping industry