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Sudeshna Dutta

  • Kolkata, West Bengal, India
  • English Language
Profile Snapshot
Sudeshna is based out of Kolkata & has studied Accountancy, B.Com-Bachelor of Commerce from Year 2002-2004 in SSC-Sivanath Sastri College, University of Calcutta.
Sudeshna Dutta is Skilled in English Language, Communication Skills
My Story
Over 6 years of experience in Back-office Operations, Banking Operations, Process Management and Client Servicing.
Expertise in handling back-office operations and setting process with key focus on top line profitability.
A proactive planner with dexterity in identifying & adopting emerging trends to achieve organizational objectives and profitability norms.
An effective communicator with excellent relationship building & interpersonal skills.
Professional Path
Operations Officer
Standard Chartered Bank
Full Time Nov-2007 To Jan-2012 (4 years 2 months)
Responsibilities
  • Output control of financial and non-financial vouchers of the branches.
    Re-dispatch of returned cheque books, debit cards /ATM cards, etc.
    Dispatch of mutual fund letters to the fund house within TAT and securities lodgement and withdrawal of funds accordingly as well as the document expiry reminder letter to the customers and lodgement of the same, post receipt of letter of acknowledgement of debt and security (LADS).Financial and non-financial vouchers of the branches.
    Pledge creation and closure instruction as well as other requests from the branch end.
    Error and missing financial vouchers.? Processing of the cheque book orders based on requisition slips of the customers received from branch end as well as duly uploaded requisition in straight to operations (S2O) system.
    Deftly resolved customer queries and complaints and Daily MIS reports.
    Generation of duplicate tax deduction at source (TDS) certificates.
    Carried out the review of monthly performance through vendor visit.
Qualifications
Bachelor of Commerce, Accountancy
Sivanath Sastri CollegeUniversity of Calcutta
2002-2004
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