Profile Snapshot
Pankaj is based out of Lucknow & has studied ME-Mechanical Engineering, BE BTech-Bachelor of Engineering or Technology from Year 1991-1995 in SIT-Siddaganga Institute of Technology, Vesveswaraiah Technological University.
Pankaj Malviya is Skilled in Aptitude, Communication Skills
Talents
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Communication Skills... among 0 users in Lucknow…among 0 users worldwide8.92percentile among worldwide users -
Aptitude... among 0 users in Lucknow…among 0 users worldwide40.92percentile among worldwide users
Professional Path
General Manager (Service)
Goenka Motors Pvt Ltd. Varanasi
Full Time
Sep-2013 To
Dec-2016
3 years 3 months
- • To prepare and submit accurate KPI report by end of every month.
• Identify potential Service & Service Parts marketing opportunities.
• Audit & review General Tools and Equipment maintenance register every month.
• Audit & review open and closed RO on a daily basis.
• To monitor & audit Toyota Warranty Claims on monthly basis.
• Ensure Safety & 4S in workshop, and customer vehicle care
• To audit the results of Quality Control Inspections
• To monitor FIR's sent to TKM
• Attend all new model-training courses and conduct in-house training for all technicians.
• Audit & ensure all required Special Service Tools are available and in good working order.
General Manager Service
SRM Motors Pvt. Ltd. Lucknow
Full Time
Apr-2010 To
Aug-2013
3 years 4 months
- Workshop Management • K.P I & Monitoring each and every staffs performances and efficiencies. Maintaining cordial relations with clients; ensuring maximum customer satisfaction levels by providing on time service and resolving the technical problems. Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling customer’s requests & grievances and providing after-sales support to customers. In details are as... • Ensure that the Service Department contributes to CS by providing optimal customer care. • Increase customer market share. • Meet dealerships sales goals (various). • Establish Yearly Staff Training Targets
Sr. Service Manager
Dec-2004 To
Mar-2010
5 years 3 months
- Workshop Management • K.P I & Monitoring each and every staffs performances and efficiencies. Maintaining cordial relations with clients; ensuring maximum customer satisfaction levels by providing on time service and resolving the technical problems. Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling customer’s requests & grievances and providing after-sales support to customers. In details are as... • Ensure that the Service Department contributes to CS by providing optimal customer care. • Increase customer market share. • Meet dealerships sales goals (various). • Establish Yearly Staff Training Targets
Service Manager
Motosales Pvt Ltd. Allahabad
Full Time
Oct-1998 To
Sep-2004
5 years 11 months
- External communication with customers. ? Appointment scheduling as per workload. ? Welcoming the customers & Service Consultation with the customers. ? Opening job order & internal service organization (work allocation) ? Vehicle delivery & Post repair care.
Qualifications
Siddaganga Institute of Technology
Bachelor of Engineering or Technology Mechanical Engineering
1991-1995
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My Story
If the feelings are mutual, the effort will be equal....
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