Navdeep Saroa

Client Services,Customer Services,Incident Management,Change Management,Service Management,Itsm
Gurgaon, Haryana, India
English Language, ITIL Certification
About
ITIL FOUNDATION,ITIL INTERMEDIATE(SERVICE OPERATION) CERTIFIED. Have 8 years of relevant experience in incident management, change management,PEW management,vendor management,service management. Have exposure in handling team in incident management,change management,vendor management,service management.
Talents
Work Experience
CHANGE SME
British Telecom
Full Time Jan-2016 To present 9 years 3 months
Responsibilities
  • CLIENT SERVICES/CUSTOMER SERVICES/CHANGE MANAGEMENT/ INCIDENT MANAGEMENT/VENDOR MANAGEMENT/PEW MANAGEMENT/SERVICE MANAGEMENT
SPECIALIST
Full Time Jul-2013 To Jan-2016 2 years 6 months
Responsibilities
  • INCIDENT/CHANGE MANAGEMENT/SERVICE MANAGEMENT/CLIENT SERVICES/CUSTOMER SERVICES
Achievements
  • Got quality certificate from client HEAD OPERATIONS
INCIDENT MANAGEMENT,CHANGE MANAGEMENT
Production/Operations Noida
Full Time Mar-2010 To Oct-2012 2 years 7 months
Responsibilities
  • INCIDENT MANAGEMENT,CHANGE MANAGEMENT,HANDLING TEAM
Achievements
  • REWARDED FOR BEST QUALITY WORK
» 1 Project
Education
Master of Business Administration, Operations
Manav Bharti UniversityManav Bharti University
2010-2012 Score63%
Bachelor of Engineering or Technology
Malout Institute of Management and Information Technology IK Gujral Punjab Technical University
2003-2007
Profile Snapshot
Navdeep is based out of Gurgaon & has studied Operations, MBA-Master of Business Administration from Year 2010-2012 in MBU-Manav Bharti University, Manav Bharti University.
Navdeep Saroa is Skilled in English Language, ITIL Certification, Service Support and Delivery and other talents.