Adarsh Sharma

Mcsa
Hyderabad, Andhra Pradesh, India
Team Leadership, IT Operations
About
It professional with leadership qualities and an expert in Office 365, Exchange Online, Hybrid, Migrations, Directory Sync, ADFS, AD, SharePoint Online, OneDrive, Skype for business Online.
Talents
Work Experience
Senior Exchange Engineer
Full Time Apr-2017 To present 8 years
Responsibilities
  • Working as a Sr. Messaging Engineer for multiple clients and is responsible for their mail flow, mailbox migrations, Hybrid migrations to O365. -Manage exchange servers and services like, modification/creation of Transport Rules/email filtering and protection settings. -Deploy/Setup Office 365 clients. -Setup DKIM/DMARC for O365. -Handle multiple Migration projects from different exchange environments to O365 -Public Folder migrations -Well versed with PowerShell scripting -An expert with Hybrid setups and remote moves, have assisted multiple clients with setting up Hybrid from the scratch. - Well aware of ins and outs of AutoDiscover/Free/Busy/GAL/GAL segmentation/Mail flow/Mail Flow and protection -Well versed with DNS configuration, AAD Connect synchronization, ADFS etc. -Have also a little hand on experience with OneDrive, SharePoint Online, Skype for Business online etc.
Achievements
  • Have successfully deployed Hybrid setup for multiple clients
Senior Technical Leader
Full Time Nov-2014 To Apr-2017 2 years 5 months
Responsibilities
  • • Client- Microsoft (Product -Office 365) Handled a team of 20 support engineers including Escalation Engineers, guided them in troubleshooting, assisted them with their technical concerns. • Took Technical Triages and trainings to groom engineers to drive cases towards solutions quickly. • Provided action plan to the engineers to resolve the Customer's issues with Migrations, GAL segmentation, Auto-discover, Hybrid setup and migration to O365, Public Folders, Directory Sync, ADFS, SharePoint Online, OneDrive, Skype for business. • Provided Enterprise Support for Office 365, Azure AD, Exchange server 2010 and 2013. • Extensive troubleshooting support of Microsoft Exchange E-mail environment remotely for customers and provided best practices to manage Exchange Server in most optimized manner. • Migration -all versions of Exchange. • Migration from On-Premise to Office 365.
Achievements
  • Recived the award for "Best Technical Leader of the month" multiple times
Analyst
HCL Tech Ltd
Full Time Jul-2013 To Oct-2014 1 year 3 months
Responsibilities
  • Provided technical / Infra Support to Ceva Logistics throughout the Globe, it has a global network of 170 countries and 1400 sites around the world (24. Worked on Exchange Server 2010 on Windows Server 2008 R2 involving OWA Mailbox policies, RBAC configuration, Public Folders, GAL segmentation, Retention Policies etc. Client service solutions (Voice, Email). Managed Users accounts through Active Directory and handle all exchange related issues, VPN issues (Cisco VPN Client), Blackberry (setup and activation), Outlook issues, Basic Citrix and IBM I-series application issue (setup configuration & application issue). Logging all incidents and requests, categorizing and prioritizing them through BMC Remedy tool, First-line investigation and diagnosis. Triage and escalation to support teams either within Global Solutions, Global Infrastructure, or Regional / Local Applications and Infrastructure. Focal point of escalation. Was promoted to Queue Manager (Role based Designation).
Achievements
  • Was promoted to Queue manager to make sure each and every ticket is addressed within the SLA
Associate
Full Time Aug-2012 To Jul-2013 11 months
Responsibilities
  • • Worked on Internet/Telephone related issues for TALK-TALK (UK based Broadband Company) After six months moved to Fault Management Team (Level 2) and was responsible for handling escalated issues.
Achievements
  • Best Trainee Award
Education
Bachelor of Engineering or Technology
Bhai Gurdas Institute of Engineering and Technology IK Gujral Punjab Technical University
2008-2012
Profile Snapshot
Adarsh is based out of Hyderabad & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2008-2012 in BGIET-Bhai Gurdas Institute of Engineering and Technology, IK Gujral Punjab Technical University.
Adarsh Sharma is Skilled in Team Leadership, IT Operations, MCP Microsoft Certified Professional and other talents.