Arun R
6 Years Experience In Backend Operations
Chennai, Tamil Nadu, India

About Arun R

Arun R works as Analyst - Performannce Management at FULL Creative Pvt Ltd and is based in Chennai, India. Arun studied Master of Business Administration (Systems) at Madras University (2010-2012). On Youth4work, Arun has taken skill tests in MS Excel (rank 78 of 95,872, top 1%), English Language (rank 1,941 of 356,213, top 1%) and Typing (rank 4,643 of 92,833, top 6%). Arun also lists talents in MS Office, VBA Macro, Data Entry and Content Writing.

Talents
    • Typing
      ... among ... users in Chennai
      4643
      among 92833 users worldwide
      32.87
      percentile among worldwide users
    • Data Entry
      ... among ... users in Chennai
      …
      among … users worldwide
    • MS Excel
      ... among ... users in Chennai
      78
      among 95872 users worldwide
      95.57
      percentile among worldwide users
    • MS Office
      ... among ... users in Chennai
      …
      among … users worldwide
Professional Path
Analyst - Performannce Management
FULL Creative Pvt Ltd Full Time
Mar-2015 To present 11 years 6 months
  • • Working as a back end support for HR and payroll operations of the company.
    • Providing various reports on the performance and metrics of the call center agents working for our company.
    • Providing attendance scheduling solutions for the call center agents and taking care of their payroll processing.
    • Managing email e-mail and interactions with call cent agents and HR and payroll team.
    • Automating reporting process and help in speeding up the payroll processing.
    • Working with MS – Excel and google sheets in the MIS reporting and creating macros.
Sales Support Coordinator
Hewlett - Packard Full Time
Aug-2012 To Mar-2015 2 years 7 months
  • • Responsible for creating special pricing deals for HP Products using Eclipse, Watson, DART tools on respective currencies for SEA (South East countries).
    • Working with various Business units approvers to get the pricing for various products and releasing the approved quote to the sales for further negotiations with the customers.
    • Working with the factory team to get the information on the life cycle of product and communicate the sales about the same.
    • Managing e-mails and daily interactions with front end team and internal sales team.
Customer Care Executive (Non-Voice)
Symbiotic InfoTech Pvt Limited Full Time
Oct-2009 To Aug-2012 2 years 10 months
  • • Handling E-mails from Telecom Operators like Airtel, Aircel, Reliance, BSNL etc regarding our Value Added Services process.
    • Activations, Deactivations of Value Added services for the customers and handling customer complaints queries from Telecom operators.
    • Preparing monthly reports for total complaints, activations and deactivations with MS-Excel and MS-Access.
    • Preparing MIS reports on the types of complaints received and report the same to the Chief Executive Office of the company.
Qualifications

Madras University

Master of Business Administration Systems

2010-2012

-%

My Work
Quality Connect Program
Portfolio April, 19 2016

Quality Connect Program

A report to determine the quality aspects of the customer care agents.

Arun R Arun R
Shortcalls Macro
Portfolio April, 19 2016

Shortcalls Macro

Created a VBA Macro which can get the list of calls which were below 10 secs from the time of calling.

Arun R Arun R
See More Blogs & Protfolio »
My Story
Dynamic and detail oriented professional with 6 years of experience in reporting, Back-end operations, Customer support.
Contact details are visible to employers. Log in or sign up as an employer

Other people named Arun

More people named Ar...

People with MS Excel skills in Chennai

Browse people on Youth4work, A to Z