Joemon John - B.Sc, College Of Engineering and Technology Akola - Bangalore

Joemon John
Versatile And Flexible Candidate With Enthusiasm And Flair For Learning
Bangalore, Karnataka, India
MS Excel Quick Learner English Language Typing
CETA-College Of Engineering and Technology Akola

About Joemon John

Joemon John is based in Bangalore, India. Joemon studied Bachelor of Science (IT-Information Technology) at College Of Engineering and Technology Akola (2000-2003). On Youth4work, Joemon has taken skill tests in MS Excel (rank 349 of 95,872, top 1%), Quick Learner (rank 18 of 49,460, top 1%) and English Language (rank 5,127 of 356,213, top 2%). Joemon also lists talents in Intellectual Skills, Analytical Ability, Oracle and Computer Technician.

Talents

Psychology

... among ... users in Bangalore

…

among … users worldwide

58.74

percentile among worldwide users
Quantitative Analysis

... among ... users in Bangalore

…

among … users worldwide

0.96

percentile among worldwide users
Typing

... among ... users in Bangalore

566

among 92833 users worldwide

91.59

percentile among worldwide users
Advertising

... among ... users in Bangalore

…

among … users worldwide

25.23

percentile among worldwide users

Complete Talent Profile »

Professional Path

Senior Client Technical Associate

Dell international Services Pvt Ltd Full Time

Jun-2007 To Feb-2014 6 years 8 months

Determine limitations in process and product after study of regular data.
? Diagnose agent and partner failures and provide suggestions to improve them.
? Perform Root cause Analysis and assist in the completion of reports.
? Investigation and follow-up for permanent fix of re-occurring issues.
? Create comprehensive reports that will prove helpful for operations to drive different Metrics.
? Collating, and compiling data/ Inputs from various sources, and generate key matrices reports for each segment as well as consolidated reports for the region.
? Study survey reports on a weekly basis and segregate based on issues and track process failures caused by Technical support from different LOB’s and sites.
? Tracking of Incidents from Opening to Closure using Seibel.
? Diagnose Process Limitations, Technical support failures and Product issues and thereby suggest resolution based on feasibility.
? Played Vital Roles as Quality Lead/Coach/Mentor to L1 Tech Support Agents.
Received On-The-Spot award for Q4FY13 for outstanding commitment in quality service and customer satisfaction.
? Recognized for the Dell Long Service Award initiative.