Profile Snapshot
Latha is based out of Mumbai & has studied Economics, BA-Bachelor of Arts from Year 1993-1994 in UM-University of Mumbai, University of Mumbai.
Latha Muthuswamy is Skilled in English Language
Talents
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English Language... among 0 users in Mumbai…among 0 users worldwide91.41percentile among worldwide users
Professional Path
Process Specialist
Accelya Kale solutions Ltd
Full Time
Sep-2002 To
Apr-2015
12 years 7 months
- Responsible for the service delivery of all the five projects-Overlooking the SLA deliveries for 5 airlines in the Sales, Uplift and MIS modules. -Planning, implementing, managing strategic plans for the achvmnt of pre-determined operational targets and organizational objectives-Determining manpower, other resource reqmnts based on specific project /program needs-Formulating budgets,determining measures for achvng targets within allocated resources-Responsible for managing team members, including their training, develpmnt & mentoring-Serving as an Escalation POC / Interface for the clients-Ensuring project delivery to the client/s within specified time, cost and quality parameters-Encourage an env of participation and innovation-Initiate projects to drive efficiency in the team/process which results in cost saving/profit generating method and drive best practice sharing & idea generation with the team-Supvsing the testing of Syst up gradation, enhancements and prvdng a final sign-off
- - Certificate of appreciation for streamlining the Fare Audit process of a major Airline
- Two Rising Star Awards for being the best performer as well as meeting customer expectation
- Galaxy of stars award for being a winning team
- Accelyance Award for being the best performer and developing a project as per clients requirement-
- Was rated the best in the kale supervisory Skills Programme for Leadership
Qualifications
University of Mumbai
Bachelor of Arts Economics
1993-1994
-%
My Story
IATA qualified professional in Passenger revenue accounting with additional knowledge of Sales fare audit , Project Management, Service delivery management MIS and Airlines ticketing and reservations -
-worked with AccelyaKale Solutions LTD as a Process Specialist
-Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence and acting as an escalation gate to resolve critical issues of t
-worked with AccelyaKale Solutions LTD as a Process Specialist
-Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence and acting as an escalation gate to resolve critical issues of t
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