Profile Snapshot
Mayank is based out of Delhi & has studied IT-Information Technology, B.Sc-Bachelor of Science from Year 2009-2012 in KSOU-Karnataka State Open University, karnataka State Open University (KSOU).
Mayank Kulshrestha is Skilled in English Language, General Knowledge, IT Governance and other talents.
Talents
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Services Delivery... among 0 users in Delhi…among 0 users worldwide -
IT Helpdesk... among 0 users in Delhi…among 0 users worldwide -
IT Leader... among 0 users in Delhi…among 0 users worldwide -
IT Operations... among 0 users in Delhi…among 0 users worldwide
Professional Path
Manager-IT
TIC Integrated Event Marketing
Full Time
Jun-2018 To
present
7 years 2 months
- Managing complete IT Operation,IT Vendor Management,End User Support,Remort Support.
TEAM LEADER-MOBILITY SERVICES
IBM INDIA PVT LTD
Full Time
Mar-2015 To
Oct-2017
2 years 7 months
- (a) Working as a EUS Lead-MWS @ IBM Client where Managing Service Desk/Desk side/Remote support & Vendor management of about 3000+users across 150 + locations,with the team of 20 professional’s reporting to me. (b) • Tracked and measured vendor performance based on contractual SLAs to ensure objectives were consistently met with the highest degree of efficiency while monitoring ongoing expense control.
- Ramped up incident Service Level Agreement (SLA) adherence from 90% to 99% through daily reviews; improved recovery times for complex incidents, 80% were resolved same day (up from 60% over 2 months)
as Service Support Technical Analyst-KITP
Kantar TNS
Full Time
Apr-2013 To
Feb-2015
1 years 10 months
- (a) • Provided complete IT support to almost more than 550 users in 5 offices of North India; managed hardware inventory for all North & West India offices for 3 companies under Kantar group. (b)
Qualifications
Karnataka State Open University
Bachelor of Science Information Technology
2009-2012
-%
My Story
• A competent professional with approx 13 years of experience in ITSM. IT End User Management,IT Service Desk Management,Infrastructure Management,Remote Support Management & Service Delivery.
