Profile Snapshot
Ritesh is based out of Delhi & has studied English, BA-Bachelor of Arts from Year 2000-2004 in DU-Delhi University, University of Delhi.
Ritesh Vohra is Skilled in General Knowledge, English Language, Virtual Assistant and other talents.
Talents
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Virtual Assistant... among 0 users in Delhi…among 0 users worldwide -
Data Entry... among 0 users in Delhi…among 0 users worldwide -
General Knowledge... among 0 users in Delhi…among 0 users worldwide81.45percentile among worldwide users -
Customer Handling... among 0 users in Delhi…among 0 users worldwide
Professional Path
Administration Officer
Rahul International
Full Time
Dec-2017 To
Mar-2020
2 years 3 months
- • Supervising day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees, taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Working with accounting and management team to set budgets.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions. - Always be in the top performers. I won several achievements and awards during my tenure.
Team Lead
YaYa Creations
Full Time
Feb-2015 To
Nov-2017
2 years 9 months
- • Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Distribute reports to the appropriate personnel - Always be in the top performers. I won several achievements and awards during my tenure.
Meeting and Event Planner
Unique Corporate Solutions
Full Time
Apr-2011 To
Dec-2014
3 years 8 months
- • Meet with clients to understand the purpose of the meeting or event
• Plan the scope of the event, including time, location, program, and cost
• Work with the client to choose where to hold the event and whom to contract for services
• Inspect places to ensure they meet the client's requirements
• Coordinate event services such as rooms, transportation, and foodservice
• Confer with on-site staff to coordinate details
• Review event bills and approve payment - Always be in the top performers. I won several achievements and awards during my tenure.
Senior CCE
IBM
Full Time
Jun-2006 To
Feb-2011
4 years 8 months
- •Handling website different user’s client. •Resolve user’s queries regarding Orders, payments, couriers, reimbursements, complaints, etc. via email or phone support. •Responsible for on-line Client negotiations & maturing the deal. •Maintaining the Service level & Customer satisfaction Index. •Generating Reports, Compiling into Excel Data and cascading to the Team Members on a Daily Basis. •Worked as a Mentor to resolve the issues of team members. •Leading, mentoring and motivating team for better & effective performance. •Handling escalations and client calls.
- •Won the best new hire of the season award two times (Amazon & Yahoo). •Got promotion as Senior. Customer Care Specialist on the basis of performance after the completion of 12 months. •Overachieved the targets and maintained Quality, 10 times awarded as a best agent. •Two times won Super Talented Achiever award and four times selected as a Rising and Shining Star.
Qualifications
Delhi University
Bachelor of Arts English
2000-2004
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My Story
Building customer trust through attentive services
• Highly dynamic & effervescent professional with rich & productive experience in Customer services.
• Enthusiastic person with good communication skills, confidence in presentation skills also.
• Result oriented.
• Proficient in handling multiple tasks and projects simultaneously in challenging environments.
• Keen understanding of customer needs exploring strong listening, communication, and interpersonal skills.
• Highly dynamic & effervescent professional with rich & productive experience in Customer services.
• Enthusiastic person with good communication skills, confidence in presentation skills also.
• Result oriented.
• Proficient in handling multiple tasks and projects simultaneously in challenging environments.
• Keen understanding of customer needs exploring strong listening, communication, and interpersonal skills.
