Profile Snapshot
Tapas is based out of Kolkata & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2008-2011 in FIEM-Future Institute of Engineering and Management, West Bengal University Of Technology.
Tapas Kumar Banerjee is Skilled in Marketing, English Language, Communication Skills and other talents.
Talents
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Risk Analysis... among 0 users in Kolkata…among 0 users worldwide -
Risk Management... among 0 users in Kolkata…among 0 users worldwide -
Services Delivery... among 0 users in Kolkata…among 0 users worldwide -
Vendor Management... among 0 users in Kolkata…among 0 users worldwide
Professional Path
PROCESS LEAD
TATA CONSULTANCY SERVICES
Full Time
Jul-2016 To
present
10 years 2 months
- Accountable for understanding client requirements, carry out data validations and compute results based on define guidelines provided with the objective of helping the client in providing smooth services to its clients in a timely manner within the limits of SLAs, organization and client guidelines. Customer satisfaction Survey. Forecasting & Estimation. People Management & Team Coordination.
Continuous interaction with the clients over phone, mail and communicator.
Fraud & Risk Analysis, Sanction Screening (Profile Analysis for Customer), Anti Money Laundering and KYC norms.
To design remedial measures to prevent potential fraud as this may happen in the future.
To make the right decision when a card/account has been triggered for a case review.
MIS Reports to provide feedback to top management and client on business operations. - Efficaciously worked towards improving the Turn-around-Time and helping in timely audits for the organisation.
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
Full Time
May-2014 To
Jun-2016
2 years 1 months
- Accountable for understanding client requirements, carry out data validations and compute results based on define guidelines provided with the objective of helping the client in providing smooth services to its clients in a timely manner within the limits of SLAs, organization and client guidelines. Customer satisfaction Survey. Forecasting & Estimation.
Continuous interaction with the clients over phone, mail and communicator.
Fraud & Risk Analysis, Sanction Screening (Profile Analysis for Customer), Anti Money Laundering and KYC norms.
To design remedial measures to prevent potential fraud as this may happen in the future.
To make the right decision when a card/account has been triggered for a case review.
MIS Reports to provide feedback to top management and client on business operations. - • Efficaciously worked towards improving the Turn-around-Time and helping in timely audits for the organizations
TECHNOLOGY EXECUTIVE
RELIANCE INDUSTRIES LIMITED
Full Time
Aug-2013 To
Apr-2014
8 months
- • Responsible for determining the needs of customer by talking to them and then showing them a range of suitable products available.
• Assets Liability (Stock Maintenance), Physical Inventory.
• When necessary, whilst serving a customer also giving them in-depth technical advice about products.
• Processing new stock and getting it ready to be put out on display.
• Frontline Sales and After Sales Service (Technical &Non Technical).
• Highlighting Promotions, Customer Focused, Handling Cash, Brand Awareness.
• Preparation of Reports. - • Played a pivotal role in closely coordinating with various Regions and HO to handle escalations over Phone and Chat.
• Distinguished efforts towards end-to-end service execution from the implementation till documentation stage.
FACILITATOR - LIVE PROJECT WORK
THE HERITAGE SCHOOL
Part Time
Feb-2013 To
Jul-2013
5 months
- Improvement and Maintenance of Digital Interactive Content Management Systems.
- Access and Classroom Training to the Teachers on the System.
CUSTOMER SUPPORT ENGINEER
TIKONA INFINET LIMITED
Full Time
Mar-2012 To
Jan-2013
10 months
- • Monitoring, Liaisoning & Commissioning: Installation & Post Installation Support of Links (MLLN, PSTN, ISDN, and RF) provided to the Customer (Corporate Sectors) & all the Backbones (Bharti, TATA & BSNL).
• Maintenance of UPS, SMPS, PAC, AC, DG & Other Electrical Equipments.
• Proper handling of All Escalations. General Office Administration.
• Responsible for 100% Infrastructure up Time. 24*7 Environments.
• POP (Point of Presence) Assets Liability (Stock Maintenance).
• Preparation of Daily Report (Every Day Activity).
• Hardware Supports (PC formatting, up gradation and Installation of various Software and Antivirus, Primary repairing and troubleshooting). - • Diligently participated in pre-sales activity and delivering presentations
• Proactive participation in the technical liasoning and decision making.
Qualifications
Future Institute of Engineering and Management
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2008-2011
-%
Dumkal Institute of Engineering and Technology
Diploma in Electronics and Communication ECE ENTC-Electronics and Tele-Communication Engineering
2005-2008
79%
Completed a Project work on FM Receiver.
Extra-Curricular Interests
Playing Football
Captain of School Football Team
Member of Departmental Football Team in College.
My Story
B.Tech in Electronics & Communication Engineering. A performance driven professional with over 4.5 years of experience in Banking Operation, Business Development, Infrastructure Management, General Administration, Fraud & Risk Management, MIS Reporting & Documentation, Customer Servicing Escalations Management and Service Delivery.
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