Deepak Sehrawat
Windows Server Adminstrator
Noida, Uttar Pradesh, India

About Deepak Sehrawat

Deepak Sehrawat works as IND IT Support Specialist (PAN Asia Pacific Region) at Aon Consulting Private Limited and is based in Noida, India. Deepak studied Bachelor of Engineering or Technology (CS-Computer Science) at Advanced Institute of Technology and Management (2011-2015). Deepak lists talents in Server Administration, Inventory Management, MCP Microsoft Certified Professional and MCSA.

Talents
    • Server Administration
      ... among ... users in Noida
      …
      among … users worldwide
    • Inventory Management
      ... among ... users in Noida
      …
      among … users worldwide
    • MCSA
      ... among ... users in Noida
      …
      among … users worldwide
    • MCP Microsoft Certified Professional
      ... among ... users in Noida
      …
      among … users worldwide
Professional Path
IND IT Support Specialist (PAN Asia Pacific Region)
Aon Consulting Private Limited Full Time
Jun-2017 To present 9 years 3 months
  • Management and creation of user accounts/Groups, applying proper access control for using any server resource/services. Applying proper process for creating and managing service accounts (Non-Human accounts) as well as per the requirements. ? User Administration – Create & Modify users AD Profile, Create & Modify AD groups, Assign or reset password, Directory Creation as well provide permissions on directory or file. NTFS Permission, Local Admin Access, Servers RDP Access, Shared Drive/Folder creation, remotely mapping of shared Drive\folder on Client desktop on Request. ? Maintaining/updating the documents on process/procedures/user-manuals etc. related to the activities involved in. ? Track on the OS/Patch Updates. ? ? Management of HR Confidential Data.
System Support Associate (Windows server admin)
NTT DATA Services Full Time
Jan-2016 To May-2017 1 years 4 months
  • ? Working in Leveraged environment where providing support to multiple accounts apart from dedicated ones. ? Follows ITIL Framework i.e. working on Incident Change and Requests. ? Troubleshoot the basic server issues like server un-expected reboot, high CPU/memory issues etc. ? Analyse the errors from system event logs ? Taking care of server services (Server, WMI, NetIQ, TSM) ? Report errors occurred in the server and raising incidents for respective issues in server. ? Test Servers to ensure proper functioning of servers. ? Determine File system usages and its capacity, monitor proactively. ? Sever Backups: - Incremental Backup, System state Backup. (Related to Failed/Missed). Troubleshoot and resolve continuously failed backups, restoration of backed up data on client Request. ? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions. ? Remotely access to servers through a jump server. ? Patching/Windows update: Different Environments
  • Project Undertaken (Transitioning of Trustmark Account):-

    ? Worked with client engineer for the complete and proper transitioning of account.
    ? Create proper user manuals for future use.
    ? Designed Proper procedure/process for approx. 600 servers with different flavours.
    ? Manual patching for approx. 200 servers with different flavours.
    ? Manual patching of cluster servers without impacting work flow.
    ? Manual patching of Hyper-V servers/ Virtual machines without impacting work flow.
    ? Deploying updates From SCCM, Report Generation through SCCM, Manually patching on Windows, VMware, Hyper-V, Failover Cluster servers environments.
    ? Track on the OS/Patch Updates.
    ? Understanding the Client environment and requirement.
    ? Satisfying client by re-mentoring their requirement without impacting their work flow with proper user manuals, process, procedure step by step for each and every critical server/application that requires extra attention.
    ? Arrange meeting/calls with clien
Associate Engineer (IT Department)
HCL Info systems Ltd Full Time
May-2015 To Jan-2016 8 months
  • ? Installation and Configuration of Operating System such as Windows XP, Windows Vista, Windows 07, Windows 08. ? Handling IT Service Desk & Helpdesk for BT and HCL (Internal Users) and logging a fault with BT Service Desk for any kind of outage of applications ? Setup desktop computers and peripherals and test network connections. ? MS outlook configuration, Outlook backup & restore and troubleshooting. ? Antivirus installation to all desktops and laptops. ? Maintain computers, printers, and other software and hardware peripherals. ? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions. ? Basic remote access solution implementation and support. ? Creating, Modifying, and deleting User Profile. ? Mange the user accounts and User Profile. ? Provided customer support with telephone consultation. ? Provide job trainings to new hires as needed. ? Preparing documents, meeting materials and correspondence. ? Provide support to more than 2
» 1 Project
Qualifications

Advanced Institute of Technology and Management

Bachelor of Engineering or Technology Computer Science

2011-2015

-%

My Story
• Currently working as Specialist (Active Directory) at Aon , Noida having 3 years of overall IT experience.
• Proficiency in IT Infrastructure Management, System Administration & Technical Support.
• Capable of quickly adapting to changing environments and a committed, hard-working individual.
• Excellent communication & interpersonal skills to maintain positive client/customer relationships.
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