Anand Galnimkar - Service Engineer at SANJAY HYUNDAI - Pune

Anand Galnimkar
Mechanical Engineer
Pune, Maharashtra, India
Mechanical Engineering Engineering Automobile Engineering
MIT-Mahakal Institute of Technology

About Anand Galnimkar

Anand Galnimkar works as Service Engineer at SANJAY HYUNDAI and is based in Pune, India. Anand studied Bachelor of Engineering or Technology (ME-Mechanical Engineering) at Mahakal Institute of Technology (2007-2012). On Youth4work, Anand has taken skill tests in Mechanical Engineering (rank 5,494 of 92,808, top 6%). Anand also lists talents in Engineering, Automobile Engineering, MS Office and Public Relations.

Talents

Public Relations

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Training Skills

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Process Excellence

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MS Office

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Complete Talent Profile »

Professional Path

Service Engineer

SANJAY HYUNDAI Full Time

May-2015 To present 11 years 4 months

Process excellence coordinator, service engineer,in house technical trainer,manpower skill enhancement,managerial operations. Ensure efficient service operations through providing adequate tools & equipment and smooth workflow process by conducting various skill improvement programs.
Conduct training programs as per eligibility for technicians, service advisers and other staff.
Conduct induction program to know the company policies and working procedures for new employees.
Provide technical& non technical support on various issues as per requirement to technician, advisers for their jobs and skills to achieve certain level of customer satisfaction.
Provide updated information about new Circulars & TSB to all staff regularly.
Maintaining records of all essential training documents, Shop manuals, ETM’s, technical letters.
Involved in developing a customer service policy by Service Campaigns & activities.
Promote continuous improvement by analysis over the monthly reports.
, Got 2nd rank in West 3 region (Maharashtra and Gujarat) for participating in ‘Best report formatting’ for the new model launching training.
Got ‘certificate of appreciation’ for various Engineering studies related topics by Conducting 5 day’s technical workshop for the students of D Y Patil School of Engineering, Pune.
Got excellent certificate from Hyundai as a “Certified Service advisor “during adviser trainings.
Awarded 11 times as a “Performer of the month” in company for providing best customer satisfactory services during job.
Participated in virtual Baja SAE India competition 2010-2011, Delhi held at National level from college.
Participated in various Robotics competitions in National & College level tech-fest.
Got certificate of entrepreneurship awareness program held in our college.
Got excellent certificate in personality development program from P.I.M. Dewas.
Participated in various college cultural events.

Service representative

Kasliwal hyundai Pvt. Ltd. Full Time

Oct-2012 To Apr-2015 2 years 6 months

Attending walk in and appointment customers for resolution of customer concern’s and provide a delightful service experience.
Ensure customer satisfaction in one time, every time strictly as per company norms.
On the spot technical guidance to resolve customer’s concern and issues during operation of vehicle.
Provide need basis diagnosis and technical support to technicians & technical staff.
Supervision of technical activities of all technical staff to improve productivity.
Explain and encourage customer about the company’s genuine products and services.
Dealing with customer enquiries by telephone, email, letter or face to face.
Ensuring that a customer’s problem is brought to a satisfactory conclusion.
Always ready to accept challenges and targets to develop a self grooming process and skills.
Participated in MSIL (Maruti Suzuki India Pvt. Ltd.) Basic Training Program for Service Advisers.
Participated in MSIL (Maruti Suzuki India Pvt. Ltd.) Training program level 1 and 2 for soft and administrative skills & customer services
During B.E: Completed one month industrial training in production department at Gajra Gears Pvt. Ltd. Dewas.
Attended technical training for launching of New “Creta” held at Hyundai’s regional training center in Bombay during job.
Attended technical training for launching of New “I20 elite” held at Hyundai’s regional training center in Bombay during job.
Attended technical training for launching of New “Santafe” held at Hyundai’s training center in Bombay during Job.