Profile Snapshot
Aarti is based out of Mumbai & has studied Other, B.Com-Bachelor of Commerce from Year 1995-1996 in KPBHCCE-K P B Hinduja College of Commerce and Economics, University of Mumbai.
Aarti Rajput is Skilled in Banking, Business Process Reengineering, Team Management
Talents
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Team Management... among 0 users in Mumbai…among 0 users worldwide -
Banking... among 0 users in Mumbai…among 0 users worldwide
Professional Path
Operation Manager
Citibank
Full Time
Jan-2010 To
Feb-2014
4 years 1 months
- A. Process mapping & Issuance of Process Bulletins.
B. Revisit existing/Write new script for better client experience.
C. Re-engineer processes to enhance service delivery through TAT crunching & making processes Straight Through.
D. Map every process into back-end & front-end (Process Integration) to facilitate training & to achieve better confidence & communication levels at the front end.
E. Co-own “Change Deployment” process.
F. Client First calls with stakeholders.
G. Interact & contribute to various meetings/calls with backend/business/CitiPhone units.
H. Track effectiveness of the process bulletins.
I. Provide periodic inputs to operations/technology/Product/Quality/Control as a way forward to take platform to the next level.
J. Track process efficiency and sharing feedback with stakeholders.
Qualifications
K P B Hinduja College of Commerce and Economics
Bachelor of Commerce Other
1995-1996
-%
My Story
A Graduate with 17 years of experience in Operations, Process Orientation, System Development & Team Management in the Financial Services Sector.
Most Recently worked as an Operation Manager at Citibank. Was in charge of the operations & process management for Inbound Process (Card & Liabilities), having moved on after successfully completing the roles & responsibilities associated in the position of Service head.Extensive experience in initiating & executing processes/product implementation.?
Most Recently worked as an Operation Manager at Citibank. Was in charge of the operations & process management for Inbound Process (Card & Liabilities), having moved on after successfully completing the roles & responsibilities associated in the position of Service head.Extensive experience in initiating & executing processes/product implementation.?
