Meerut, Uttar Pradesh, India

About Mudassir Ali

Mudassir Ali is based in Meerut, India. Mudassir studied Master in Computer Application at Janardan Rai Nagar Rajasthan Vidhyapeeth (2010-2013). Mudassir lists talents in Customer Assistant, Hardware Support, MCTS Configuring Windows 7 and Service Support and Delivery.

Talents
    • Customer Assistant
      ... among ... users in Meerut
      …
      among … users worldwide
    • Hardware Support
      ... among ... users in Meerut
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      among … users worldwide
    • MCTS Configuring Windows 7
      ... among ... users in Meerut
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      among … users worldwide
    • Technical Support
      ... among ... users in Meerut
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      among … users worldwide
Professional Path
Desktop Support Engineer
Jan-2010 To Mar-2012 2 years 2 months
  • ? Installation of various software’s on desktops, servers. ? User ID management ? Monitoring and updating Virus updates in desktops and server. ? Managing Incident and part of Incident management team by using Third Party Software. ? Worked on Hardware/OS/Software related incidents ? Worked on Service Request Management (SRM’s). ? Handling Critical calls and closing as per timeline. ? Maintaining & Configuring Ms- Outlook 2003/2007. ? Maintaining and troubleshooting Antivirus, Symantec antivirus and Symantec Endpoint security, Macfee Antivirus, AVG Internet Security and kaspersky internet security etc. ? Installing and configuring different types of OS like Winxp, Win7 and Win8. ? Installing, Maintaining and Troubleshooting according to client requirement applications. ? Maintaining Software & Hardware Inventory. ? Troubleshooting and maintaining of network related quires. ? Managing Users and Group accounts with permission. ? Maintaining and generating all types of reports and presen
System Administrator
Jul-2007 To Mar-2009 1 years 8 months
Qualifications

Janardan Rai Nagar Rajasthan Vidhyapeeth

Master in Computer Application Computer Application

2010-2013

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My Story
I have done MCA and Computer Hardware and Networking from Jetking Bangalore, 10 years working experience as a Tech Support Engineer in Bangalore and Meerut.
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