About Adarsh Sharma
Adarsh Sharma works as Senior Exchange Engineer at Atos and is based in Hyderabad, India. Adarsh studied Bachelor of Engineering or Technology (ECE ENTC-Electronics and Tele-Communication Engineering) at Bhai Gurdas Institute of Engineering and Technology (2008-2012). On Youth4work, Adarsh has taken skill tests in Team Leadership (rank 1,788 of 107,882, top 2%). Adarsh also lists talents in IT Operations, MCP Microsoft Certified Professional, Consultant and exchange server.
Talents
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Team Leadership... among ... users in Hyderabad1788among 107882 users worldwide52.14percentile among worldwide users -
MCSA... among ... users in Hyderabad…among … users worldwide -
IT Operations... among ... users in Hyderabad…among … users worldwide -
MCP Microsoft Certified Professional... among ... users in Hyderabad…among … users worldwide
Professional Path
Senior Exchange Engineer
Atos
Full Time
Apr-2017 To
present
9 years 5 months
- Working as a Sr. Messaging Engineer for multiple clients and is responsible for their mail flow, mailbox migrations, Hybrid migrations to O365. -Manage exchange servers and services like, modification/creation of Transport Rules/email filtering and protection settings. -Deploy/Setup Office 365 clients. -Setup DKIM/DMARC for O365. -Handle multiple Migration projects from different exchange environments to O365 -Public Folder migrations -Well versed with PowerShell scripting -An expert with Hybrid setups and remote moves, have assisted multiple clients with setting up Hybrid from the scratch. - Well aware of ins and outs of AutoDiscover/Free/Busy/GAL/GAL segmentation/Mail flow/Mail Flow and protection -Well versed with DNS configuration, AAD Connect synchronization, ADFS etc. -Have also a little hand on experience with OneDrive, SharePoint Online, Skype for Business online etc.
- Have successfully deployed Hybrid setup for multiple clients
Senior Technical Leader
Convergys
Full Time
Nov-2014 To
Apr-2017
2 years 5 months
- • Client- Microsoft (Product -Office 365) Handled a team of 20 support engineers including Escalation Engineers, guided them in troubleshooting, assisted them with their technical concerns. • Took Technical Triages and trainings to groom engineers to drive cases towards solutions quickly. • Provided action plan to the engineers to resolve the Customer's issues with Migrations, GAL segmentation, Auto-discover, Hybrid setup and migration to O365, Public Folders, Directory Sync, ADFS, SharePoint Online, OneDrive, Skype for business. • Provided Enterprise Support for Office 365, Azure AD, Exchange server 2010 and 2013. • Extensive troubleshooting support of Microsoft Exchange E-mail environment remotely for customers and provided best practices to manage Exchange Server in most optimized manner. • Migration -all versions of Exchange. • Migration from On-Premise to Office 365.
- Recived the award for "Best Technical Leader of the month" multiple times
Analyst
HCL Tech Ltd
Full Time
Jul-2013 To
Oct-2014
1 years 3 months
- Provided technical / Infra Support to Ceva Logistics throughout the Globe, it has a global network of 170 countries and 1400 sites around the world (24. Worked on Exchange Server 2010 on Windows Server 2008 R2 involving OWA Mailbox policies, RBAC configuration, Public Folders, GAL segmentation, Retention Policies etc. Client service solutions (Voice, Email). Managed Users accounts through Active Directory and handle all exchange related issues, VPN issues (Cisco VPN Client), Blackberry (setup and activation), Outlook issues, Basic Citrix and IBM I-series application issue (setup configuration & application issue). Logging all incidents and requests, categorizing and prioritizing them through BMC Remedy tool, First-line investigation and diagnosis. Triage and escalation to support teams either within Global Solutions, Global Infrastructure, or Regional / Local Applications and Infrastructure. Focal point of escalation. Was promoted to Queue Manager (Role based Designation).
- Was promoted to Queue manager to make sure each and every ticket is addressed within the SLA
Associate
WIPRO LTD
Full Time
Aug-2012 To
Jul-2013
11 months
- • Worked on Internet/Telephone related issues for TALK-TALK (UK based Broadband Company) After six months moved to Fault Management Team (Level 2) and was responsible for handling escalated issues.
- Best Trainee Award
Qualifications
Bhai Gurdas Institute of Engineering and Technology
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2008-2012
-%
My Story
It professional with leadership qualities and an expert in Office 365, Exchange Online, Hybrid, Migrations, Directory Sync, ADFS, AD, SharePoint Online, OneDrive, Skype for business Online.
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