About Aejaz Memon
Aejaz Memon works as Team Leader at Altisource Business Solutions Private Limited and is based in Mumbai, India. Aejaz studied Bachelor of Arts (Economics and Social Environment) at Bharatiya Vidya Bhavan (1987-1993). On Youth4work, Aejaz has taken skill tests in Communication Skills (rank 41,914 of 375,956, top 12%). Aejaz also lists talents in Team Leadership, Customer Experience, Mortgage lending and Banking.
Talents
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Team Leadership... among ... users in Mumbai…among … users worldwide -
Customer Experience... among ... users in Mumbai…among … users worldwide -
Mortgage lending... among ... users in Mumbai…among … users worldwide -
Communication Skills... among ... users in Mumbai41914among 375956 users worldwide37.62percentile among worldwide users
Professional Path
Team Leader
Jun-2014 To
present
12 years 3 months
- • Work assignment at the start of the day.
• Managing the queue as per the ageing.
• Ensure smooth functioning of day to day activities of the team.
• Ensure production statistics are analyzed on a daily basis to ensure business unit objectives and thresholds are being fulfilled within Service level agreements.
• Regular QA interaction through the Service Review meetings and calibration sessions.
• Quality monitoring of the transactions of my team and providing with constructive feedback.
• As Team Leader managed the team's KPI which includes Quality, Production, Shrinkages, Schedule Adherence and Absenteeism.
• Create a development action plan for each Team Member and identify their training needs. (Monthly Evaluation of all Team Member).
• Conduct performance appraisals and manage the organizational development for the team including identifying the training requirement for different staff, career patching etc.
• Responsible for incentives plans & payout for the team motiva - ? Pro-efficient in using Mortgage Banking Systems like Resware, ACAPS, Vendorscape, Citilink, Default Risk Institute (DRI), VAULT, Filenet, CIS etc.
? Ensured that the client expectations and SLA's are met by attending daily meetings with clients.
? Currently maintaining the Internal/External error tracker, Daily completion report, Productivity report, Leave tracker, Late login tracker etc.
? Designed Performance Management Plan (Incentive Plan) for Bankruptcy (TCS) to boost the motivation of the team members to over achieve SLAs.
? Conducted half yearly and yearly appraisals.
Qualifications
Bharatiya Vidya Bhavan
Bachelor of Arts Economics and Social Environment
1987-1993
-%
Extra-Curricular Interests
Cricket
Pool & Table tennis
My Story
? An astute professional with more than 22 years of experience; 13.5 years of experience in Banking industry and more than 8.5 years of domain expertise in the U.S Mortgage industry.
? Well versed with US state laws with reference to Default management.
? Expertise in account management and building clientele relationship.
? ? Strong written and verbal communication skills and attention to detail.
? Well versed with US state laws with reference to Default management.
? Expertise in account management and building clientele relationship.
? ? Strong written and verbal communication skills and attention to detail.
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- Aejaz Ahamed. A, Salem
- Aejaz Ahmed, Aurangabad
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- Aejaz Shaikh, Ahmednagar
