Close sidebar

Imran Khan

B-Tech / Epgdm/ Prince2 Practitioner / Itil / Service Operations
  • Hyderabad, Andhra Pradesh, India
  • Common Sense, Project Management, ITIL Certification
Profile Snapshot
Imran is based out of Hyderabad & has studied Information System, EPGPBM-Executive Post Graduate Program in Business Management from Year 2014-2015 in AU-Alliance University, Alliance University.
Imran Khan is Skilled in Common Sense, Project Management, ITIL Certification and other talents.
My Story
Working as Support & Operations Manager, specialized in VoIP, Video Collabration, Digital Signage, Automation Systems & VR. Have 12+ years of IT experience with impressive professional record in leading, managing and administering varied technologies on Data, Voice and Video platforms with people and project management skills.
Professional Path
Team Leader
Colruyt Group
Full Time Feb-2015 To present (10 years 6 months)
Responsibilities
  • Responsible as Support and Operations Manager. Leading three teams of Communications & Collaboration platform and Application Infrastructure: Lead the team to meet expectations on: - Service Delivery with respect to Planning & Organisation (Operations/Support/Projects). As Project manager plan and oversee project activities & provide necessary facilitation as required. Focused on continuous improvement of services (Operations/Support/Projects). Take ownership in addressing the issues by coordinating with relevant stakeholders. Prepare and Track reports on relevant KPI's at appropriate intervals. Act as first point of escalation. - Team Development with respect to providing feedback to team members on their operational & project performance. Share experiences, learning's and best practices with team as necessary. Organize knowledge/experience sharing sessions among the team members to help improve their learning capabilities
Achievements
  • Additional Responsibilities : -Part of RDnI (Research, Development & Innovation) virtual team, Involved in POT projects (VR, Frictionless office). -Idea Management (IDnet) Expert. -Project Manager for Colruyt (Infrastructure and Operations)
Senior Audio Video Engineer
Full Time Jan-2013 To Feb-2015 (2 years 1 month)
Responsibilities
  • ? Design and implement IP Telephony and Video Conferencing solutions along with hands-on support for all administration and maintenance related tasks ? Provide high level technical support for Enterprise PBX systems (Avaya Communication Manager, Session Manager, System Manager, Media Gateways, etc.) ? Supervise technicians and engineers on project oriented tasks associated with designing and integrating video-teleconference, control and projection systems in new or existing review rooms ? Responsible for all aspects of operation and maintenance of DCinema projection system Color calibration of DCinema projector, plasma and LCD displays & desktop displays ? DreamWorks theme park, VR ride concepts realization, using Oculus VR and other AV solutions. ? Perform quick and efficient diagnosis of issues (working with internal support staff as well as external vendors) and recommend solution
Senior Technical Specialist
Mckinsey and Company
Full Time Jun-2011 To Dec-2012 (1 year 6 months)
Responsibilities
  • ? Handle all the aspects of HDVC and VoIP support across the whole range of hardware deployed in McKinsey ? Provide support to end-users on full spectrum of VoIP and HDVC requests including answering "how-to" questions, conducting live troubleshooting, and root cause analysis ? Provide support (administration and troubleshooting) for the global VoIP infrastructure (hub-spoke technology) and advanced VoIP applications like Voicemail, Integrated Messaging (Mutare), eFax, Softphone, EC500, ACD and Avaya Media gateways ? Provide support (administration and troubleshooting) for the global video conferencing infrastructure and coordinate remote support for ~20 Studios, ~250 Room based, ~750 Tabletops Polycom Video conference systems ? Manage external service providers/vendors and actively collaborate with them in order to achieve and maintain excellent service levels ? Escalate and manage follow-through of enterprise-wide issues to external service providers and infrastructure development
Technical consultant
Avaya
Full Time Apr-2008 To Nov-2010 (2 years 7 months)
Responsibilities
  • Assists consultants and clients in reaching the highest levels of customer satisfaction. Assists team members in assigning or managing work in order to reach customer satisfaction goals. Moderate direction and deals with routine to moderately complex problems/issues. Roles & Responsibilities: ? Oversee all aspects of project implementation. Project Management, Consultation, Installation, Administration, First day of business support for newly installed product & coordination with telecom service provider. Provide Knowledge Transfer & system handoff review to customer ? Supports remote end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation also include supporting 3rd party products support. ? Complete End to End project Implementation of CMS. ? Administering the ACD links, Consulting & Implementing the WFM interface for the CMS. ? Integrate interfaces like Geotel, IEX, TCS, ECH, RT Socket, Desktop Wallboard
Junior Engineer
Goldstone Technologies
Full Time Oct-2006 To Jan-2008 (1 year 3 months)
Responsibilities
  • ? Training the team members on various technologies related to IPTV technology, LAN/WAN, Wireless Networks, Set Top Box, & Broadband, Call center setup (AVAYA Communication Manager, CMS). ? Escalating high level technical issues globally related IPTV Services, STB Troubleshooting, Broadband connectivity etc. ? Responsible for Customer services provisioning. ? Pre-configuration & Post-configuration of STB ? Encoding of Different kinds of Media (Tape, VHS, VCD, and DVD) into Advanced H.264 format using Encoders. ? Uploading of Digitized H.264 format Movies, Audio & Video songs into different storage servers at different locations (Taiwan, Singapore, Malaysia & USA) using up-loaders. ? Responsible for NOC setup for content digitization & maintain NOC. ? Responsible for Deployment of various servers at MTNL NOC. ? Responsible for configuration & maintaining of Streaming Servers, & Encoders. ? Responsible for Setup of LAN, WAN & Different devices like Cisco 3065 switch for multicasting

» 2 Projects

Infrastructure and operations improvement projects
Team Leader at Colruyt Group
Nov-2018 to present
Identify mechanism for improved handover of projects to support and operations.
RDnI Frictionless office
Team Leader at Colruyt Group
May-2018 to present
IP camera and application to enhance parking space utilization and cafeteria q management.
Qualifications
Executive Post Graduate Program in Business Management
Alliance UniversityAlliance University
2014-2015 | Score 78%
Bachelor of Engineering or Technology
A l Ameer College of Engineering and TechnologyJawaharlal Nehru Technological University
2002-2006
Want to contact Imran ?
Youth4work © 2022