About Ganesh Ram
Ganesh Ram works as Technical Support Consultant at Sutherland Global Services and is based in Chennai, India. Ganesh studied Bachelor of Engineering or Technology (EIC-Electronics and Instrumentation Control Engineering) at K L N College of Engineering (2005-2009). Ganesh lists talents in Technical Support, Customer Support and Technical Skills.
Talents
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Technical Skills... among ... users in Chennai…among … users worldwide -
Customer Support... among ... users in Chennai…among … users worldwide -
Technical Support... among ... users in Chennai…among … users worldwide
Professional Path
Technical Support Consultant
Sutherland Global Services
Full Time
Oct-2011 To
present
14 years 11 months
- • Support - Helping people use applications by answering their questions and resolving issues that facilitates the correct operation of McAfee hardware and software by taking remote access of computer.
• Troubleshooting – Diagnosing malfunctions in the operation of hardware and
software.
• Repair - Correcting application software malfunctions, OS (Windows 2000, XP Professional) and computer security procedures and protocol. - • Joined as “Technical Support Consultant” (FLA) in Sutherland Global Services for handling calls and providing resolution for technical issues for US customers.
• Promoted as “Sr. Technical Support Consultant” in 12 Months.
• Moved to Tier 2 Engineer for handling Supervisor calls and for making outbound calls to provide resolution for unresolved issues that are escalated from frontline support technicians.
Customer Support Associate
Tech Mahindra Ltd
Full Time
Dec-2010 To
Aug-2011
8 months
- • Prepares for customer inquiries by studying products, services, and customer service
processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; verifying customer's understanding of information and answer. - • Started my career as a Customer Support Executive in Tech Mahindra Ltd., (Formerly Mahindra Satyam), worked there for 9 months and resigned the job.
» 1 Project
Qualifications
K L N College of Engineering
Bachelor of Engineering or Technology Electronics and Instrumentation Control Engineering
2005-2009
-%
My Story
Technical Support, 3+ years Experience, B.E
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Other people named Ganesh
- Ganesh Kumar Chauhan, New Delhi
- Ganesh Shitole, Pune
- Ganesh Dake, Nagpur
- Ganesh Ramnal, Bangalore
- Ganesh Balasaheb Deshmukh, Maharashtra
- Ganesh Nikam, Pune
- Ganesh Kasaudhan, Uttar Pradesh
- Ganesh Rambhau Raikar, Pune
