About Anil Kohli
Anil Kohli works as Deputy General Manager at THE CONNAUGHT HOTEL, New Delhi and is based in Delhi, India. Anil studied Bachelor of Commerce (Tourism and Hospitality) (1984-1987). Anil lists talents in Tourism, Hospitality Management, Hotel Management and Green Consultant.
Talents
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Tourism... among ... users in Delhi…among … users worldwide -
Training Skills... among ... users in Delhi…among … users worldwide -
Customer Care... among ... users in Delhi…among … users worldwide -
Green Energy... among ... users in Delhi…among … users worldwide
Professional Path
Deputy General Manager
THE CONNAUGHT HOTEL, New Delhi
Full Time
Sep-1991 To
present
35 years
- Ensure that quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
? Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
? Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
? Mapping the plan as per the effective line of management to acquire the company targets while coordinating with various operational departments of the company.
? Answer questions about hotel policies and services. They also resolve Customers complaints.? To provide overall direction, coordination and ongoing evaluation of operations.? Quickly evaluate alternatives and decide on a plan of action.? Spearheading the operations in the key customer service functions. - ? Effectively addressed and resolved their queries & complaints efficiently.
? Manage a team of 250 personnel.
? Great experience supervising all Rooms Departments.
Qualifications
Other
Bachelor of Commerce Tourism and Hospitality
1984-1987
-%
My Story
Experience of more than 25 years in Hospitality Industry in the Capital of India - New Delhi. Apart from General Administration have been in Sales. Rooms Division, Customer care . Also got "Training the Trainer " certificate. Have been part of pre-opening team of out lets. Takes more interest in finding ways in reducing costs and constantly improving the efficiency of staff and gadgets. Takes special interest in green technologies.
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