Amit Dineshbhai Mehta

Ahmedabad, Gujarat, India
English Language, Communication Skills, MIS
Talents
Work Experience
Deputy Manager - CRM (Gujarat and MP Region)
Getit Infoservices Pvt. Ltd.
Full Time Apr-2013 To present 12 years
Responsibilities
  • • Monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers, promoting the company's products and services, and reviewing customer evaluations.
    • Validating all the documents as per pre defined MAC (Minimum Acceptance Criteria) policy.
    • New seller registration and client servicing to existing sellers for our E-commerce portal. Stands on No. 1 and No. 2 position pan India on new seller registration.
    • Ensuring the timely and committed delivery of the services to the client.
    • Responsible of quality control, product development & improvement of processes.
    • Co-ordinating with related department to improve the process.
    • Helping IT dept. to develop software related to CRM to serve external and internal customers in an effective way.
    • Database management of customers and preparing detailed analytical reports & presentations to Sales heads, which help them to take decisions for the growth of company.
    • Worki
Asst. Manager (Systems / IT / MIS) – (Gujarat and MP Region)
Network 18 Media & Investments Ltd.
Full Time Dec-2005 To Mar-2013 7 years 3 months
Responsibilities
  • • Providing reports on Daily / Weekly / Fortnightly / Monthly basis.
    • Preparing detailed analytical reports & presentations to Sales and HR heads, which help them to take decisions for the growth of company.
    • Handling a team of ten executives.
    • SAP R/3 – MAM (Media Advertising and Management) Module - Reporting & Monitoring.
    Sales Order (Booking Ads. & Space for exhibitions)
    Payments, Pay slip generation, Amendments / Cancellations
    Customer Master, Employee Master, Report Generation etc.
    • Database management
    • Programming – Visual FoxPro
    • Providing various types of information by using reporting tools like Visual FoxPro’s reporting tool and Crystal Reports
    • Network & Hardware trouble shooting.
Software Tester / Programmer
Multi Mantech International Pvt. Ltr.
Full Time Jun-1999 To Dec-2005 6 years 6 months
Responsibilities
  • As a Software Tester
    • Making test cases
    • Handling errors
    • Verification
    • Leading to programmer
    • Making weekly reports
    • Meeting with clients
    • Image Recording
    • Office Management Sys.
    • Library Management Sys.
    • Payroll System
    • ROU Management.
Education
Master of Business Administration
ICFAI UniversityICFAI University
2013-2015
Bachelor of Commerce, Commerce
Gujarat UniversityGujarat University
2010-2013
Advanced Diploma in Software Engineering
Aptech Computer EducationGujarat University
2009-2010
Profile Snapshot
Amit is based out of Ahmedabad & has studied IT-Information Technology, MBA-Master of Business Administration from Year 2013-2015 in ICFAI-ICFAI University, ICFAI University.
Amit Dineshbhai Mehta is Skilled in English Language, Communication Skills, MIS and other talents.