Profile Snapshot
Anand is based out of Noida & has studied Computer Application, MCA-Master in Computer Application from Year 2009-2012 in IIMTGC-I I M T Group of College, Choudhury Charan Singh University.
Anand Agarwal is Skilled in CSS, HTML, C Language and other talents.
Talents
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Client Service... among 0 users in Noida…among 0 users worldwide -
Core Java... among 0 users in Noida…among 0 users worldwide27.68percentile among worldwide users -
Manual Testing... among 0 users in Noida…among 0 users worldwide -
HTML... among 0 users in Noida…among 0 users worldwide55.74percentile among worldwide users
Professional Path
Lead Conversion Analyst & website Designer
Web Application Labs Private Limited
Part Time
Jul-2018 To
present
7 years 1 months
- Need to communicate with client on leads for getting projects of Website Desiging n Development and SEO.
Asst. Support Manager
Jul-2016 To
Sep-2017
1 years 2 months
- • Proving support services to existing customers. • Fixing defects on existing customer’s computers, IPad (as a Technician). • Monitoring call quality of employees according to company parameters (as a Quality Check Analyst). • Monitoring and prepare agent performance report on a daily basis. • Handle the CRM (Vonage Business). • Co-ordinate and retain existing customers. • Pending / Escalated technical issues follow up, so that we can capture the payment on time. • Organize update sessions, team meetings etc. • Conduct trainings / feedback sessions to improve individual performance.
- Best Employee of the year, !00% result oriented.
Assistant Team Leader
Cefnogi Solutions Pvt Ltd
Full Time
Nov-2015 To
Mar-2016
4 months
- • Encourage team member to increase the level of productivity. • Coordinating with management team for smooth work process. • Coordinating and share problems of team member to higher management. • Escalate issues if anyone facing problem. • Call log analysis which result in implementing improvement plans & following up on the results. • Conducting sessions to improve employee’s lacking. • Daily report generation for all the pending and escalated cases for further actions.
Sr. Technical Executive
Nov-2014 To
Nov-2015
1 years
- • Understanding the customer issues on email or chat or call. • Provide solutions for his issues and defects. • Convince customer and lead convert into sales. • Escalate issues if anyone (new comer) facing problem.
- Best performer of the year
Manual Tester (Freelancer)
Swapn Technologies Pvt Ltd
Part Time
Jan-2014 To
Nov-2015
1 years 10 months
- • Analyzing the Requirements from the client. • Participating in preparing Test Plans. • Preparing Test Scenarios. • Preparing Test Cases for module, integration and system testing. • Preparing Test Data’s for the test cases. • Preparing Test Environment to execute the test cases. • Analyzing the Test Cases prepared by other team members. • Executing the Test Cases. • Defect Tracking. • Provide mandatory information of a defect to developers in order to fix it.
Sr. Trainer
AS E-Learners Career Courses Pvt. Ltd.
Full Time
Oct-2012 To
Sep-2013
11 months
- I teach students according to their syllabus and runing course modules of Institutes.
- I got the awards of best trainer of the year.
Qualifications
I I M T Group of College
Master in Computer Application Computer Application
2009-2012
74%
Completed with 74.20%
Other
Bachelor of Computer Application Computer Application
2006-2009
69%
Academic Achievement
Extra-Curricular Interests
Reading book to upgrade skills
Sleeping
trying to improve of communication skills while talking with US Citizens.
My Story
Having a 3.6 year of Exp in Client Support Service in Tech Support Industry (US process). I do freelancing of Client handling, retention and Website designing from last 15 months.
