Ankit Srivastav - Senior Executive at FCM travel Solution - Delhi

Ankit Srivastav
Delhi, Delhi, India
Team Management Customer Service Grievances Handlling
NIMS Delhi

About Ankit Srivastav

Ankit Srivastav works as Senior Executive at FCM travel Solution and is based in Delhi, India. Ankit studied Master of Business Administration (Travel and tourism) at NIMS Delhi (2017-2019). On Youth4work, Ankit has taken skill tests in Team Management (rank 200 of 32,503, top 1%). Ankit also lists talents in Customer Service, Grievances Handlling, Quick Learner and Operations.

Talents

Team Management

... among ... users in Delhi

200

among 32503 users worldwide

69.68

percentile among worldwide users
Customer Service

... among ... users in Delhi

…

among … users worldwide
Quick Learner

... among ... users in Delhi

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among … users worldwide

Complete Talent Profile »

Professional Path

Senior Executive

FCM travel Solution Full Time

May-2019 To present 7 years 4 months

*Meeting and assisting VIP & VVIPs clients in check in, boarding procedure & transfer movements without being in ques and guiding them to the security area & immigration. *Updating flight status to the clients 3-4 hours prior to departure. *Providing a helpful, friendly and professional customer service to our coporate clients. *Assisting them in baggage reclaim or any other information related to airport and airlines. * Assisting them on arrival from claiming baggage till their car or limo. * Co-ordinating with the vendors or drivers for their smooth arrivals or departure.all type of facilitation at airport to the VVip Customers
Apperciated and awarded just after 3 Months of joining for my Good work

Customer Service Assistant

Jet Airways India Pvt. Limited Full Time

Jun-2016 To May-2019 2 years 11 months

*Greeting passengers in a politely manner and dealing with their enquiries and complaints. *Inspecting and verifying passengers’ documentation, issuing seat numbers, boarding passes and baggage tags. *Assisting passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. *Directing passengers through Customs, Immigration and Security point. *Rescheduling passengers affected by flight interruptions or cancellations. *Assisting Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure. *Preparing papers for custom and immigration for the flight clearance. *Handling cash, credit cards and vouchers as forms of payment for tickets reissuing, excess baggage, instant upgrades at airport, exit row sales and other ancillaries as required. *Supervising fligh
Got many appreciation from Customers and management also.

Qualifications

NIMS Delhi

Master of Business Administration Travel and tourism

2017-2019