About Antonio Acosta
Antonio Acosta works as ITSM ServiceNow Senior Consultant at Sintesys LLC and is based in Caracas, Venezuela. Antonio studied Ingeniería de Sistemas (IT services) at Universidad de Oriente (1990-1997). Antonio lists talents in Services Delivery, Training Skills, Integration and Project Management.
Talents
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Services Delivery... among ... users in Caracas…among … users worldwide -
Training Skills... among ... users in Caracas…among … users worldwide -
Asset Management... among ... users in Caracas…among … users worldwide -
Integration... among ... users in Caracas…among … users worldwide
Professional Path
ITSM ServiceNow Senior Consultant
Sintesys LLC
Full Time
Jul-2018 To
present
8 years 2 months
- Sintesys LLC, Advanced Senior Software Developer and Consultant on ServiceNow Platform. July 2018 – Actually On Linium-Conduent Project, as part of the Development Team, creating a Custom application based on the ServiceNow ITSM solution, for the Conduent Training service offered worldwide. Technologies Used: ServiceNow Features: Reports, Dashboards, Homepages, Transform maps, Knowledge articles, CMDB, Standard Forms, SN Portal, Service Catalog, Business Rules, Script Includes, Client Script, Debugging, background scripts, platform Encryption, ACL´s, Data Policies.
- Collaboration on creating a custom App based for Conduent. * Experience with Scope Application Scripting, Application namespaces, UI components in Scoped Apps, * Replicating different OOB mechanism on custom tables and setting OOB configurations on Scoped App. * Creation of usual components: tables, dictionary configuration, ACLs, Many to Many definitions, * Relationships, Forms, List Layouts, Related Lists, UI Pages, UI Formatters, UI Actions, Script Actions, ? Business Rules, Script Includes, Client Scripts, UI Policies, System Properties, Roles, Application Menus, * Modules, Style Sheets, Reports, Workflows and Data Sources all for custom Applications. * Applying best coding practices, Source control integration, update set managements and Practices
ITSM Specialist.
Jun-2017 To
Jul-2018
1 years 1 months
- GB Advisors is a ServiceNow partner for LATAM and the Caribbean, as a ITSM Consultant I am responsible for the Implementation Service of this family of product, the support and Knowledge transfers sessions and collaborate to the Pre Sales activities in order to obtain new clients. Technologies Used: ServiceNow Features: Reports, Dashboards, Homepages, Transform maps, Knowledge articles, CMDB, Standard Forms, SN Portal, Service Catalog, Business Rules,
- * Implementing ServiceNow Express to Grupo Rica, in Dominican Republic. * Professional Services to Prepa Networks in Puerto Rico to include new Add-ons in their ServiceNow Instance.QA engineer responsible of testing software artifacts developed by members of team. * Side to side collaboration with BA to review requirements, provide technical insight in order to check if they comply with client expectation. * Professional Service to Data Planet Curacao adding new functionalities for the Service Catalogs and the Incident Application. * Admin knowledge Transfer to Grupo Rica. * ServiceNow Training and certification as CSA and CIS.
Infrastructure Senior Specialist
BBVA Banco Provincial
Full Time
Dec-2015 To
Jun-2017
1 years 6 months
- BBVA Provincial is one of the main Banks in Venezuela with branch offices around the country. .As Infrastructures Senior Specialist was responsible for implementing the BMC Remedy ITSM Suite 9.x, that includes the applications (Incident Management, Problem Management, Service Request Management, SLM, CMDB). Technologies Used: AR System Server and ITSM Applications. Developer tools to configure and develop new features and customizations over the OOB functionalities. Integration with CMDB and Discovery Tools as ADDM by BMC. Integration with Email Server to send and receive emails.
- * Design of AR System Architecture that’s includes Balancing, HA and Fail over options. Using a multi-tier architecture and with Balancing software as F5. * Install and configurations of the AR System and the ITSM Suite of Applications. * Requirements gathering for all the ITSM process modeled. * Development of customization in AR System. * End User Training and Support.
Senior Tech Specialist
Banco de Venezuela
Full Time
Mar-2006 To
Nov-2015
9 years 8 months
- Banco de Venezuela is the biggest bank in Venezuela. As Senior Tech specialist was responsible for the Administation and maintenance of the Application running on the AR System Platform. The Applications covers Customer Support process and Internal Service desk. Additionally was responsible for the project to implement the BMC Remedy ITSM suite that Includes Incident Management, Problem Management and Change Management, with SLA and CMDB. Technologies Used: AR System Server and ITSM Applications. Developer tools to configure and develop new features and functionalities over the AR System Applications. CDMB and Email Server. Integration with Mainframe Host through API.
- * Administration and maintenance of the AR System Platform. * Development of new features and requirements of the end user over the Customer Support applications. * Design of AR System Architecture that’s includes Balancing, HA and Fail over options. Using a multi-tier architecture and with Balancing software as F5. * Install and configurations of the AR System and the ITSM Suite of Applications. * Requirements gathering for all the ITSM process modeled. * Development of customization in AR System. * End User Training and Support.
Qualifications
Universidad de Oriente
Ingeniería de Sistemas IT services
1990-1997
-%
Extra-Curricular Interests
Marathon Runner
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