About Anupam Chakraborty
Anupam Chakraborty works as Business Head at Diyamatics-self owned e-commerce and is based in Hyderabad, India. Anupam studied Master of Business Administration (HR-Human Resources) at Pondicherry University (2001-2006). On Youth4work, Anupam has taken skill tests in General Knowledge (rank 494 of 169,964, top 1%), English Language (rank 4,892 of 356,213, top 2%) and International Business (rank 50 of 1,736, top 3%). Anupam also lists talents in HR Human Resources, Operations Management, Performance Management and Quality Measurement.
Talents
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Quality Measurement... among ... users in Hyderabad…among … users worldwide -
Training Skills... among ... users in Hyderabad…among … users worldwide -
BPO... among ... users in Hyderabad…among … users worldwide -
Branch Head... among ... users in Hyderabad…among … users worldwide
Professional Path
Business Head
Diyamatics-self owned e-commerce
Full Time
Jan-2018 To
present
8 years 8 months
- Advertising, Orders, Inventory control, shipping, payments, pre-sales and Post sales issues, Customer Service, Training, Vendor Management, Client Management, Tax Management, Product Listing Management, Market Survey, and cost optimization.
Chief Manager
Metaminds Software Solutions Ltd
Full Time
Sep-2015 To
Jan-2018
2 years 4 months
- Responsible for the Handling the International Business from India with the responsibility of Five International
Companies present in United States of America, India, Canada and Bangkok. I managed a Total Team Size of 30+
Employees with Six Leads for International Operation, Transition, Profit & Performance. I was the first point of contact
from India to International Business Operation/Transition. I ensured that all the Managers were in sync, delivered client
SLA and maintained an absolute team work in achieving the common goal of the company. I executed the team Operation
Business Plans, Transition, Process Design, Service Level, Team Escalation Management, Board/Client Business
review/presentation, Workforce Management, Operation Management, Quality, Human Resource Management and IT
Escalation Management. I ensured the Deliveries from India Meet the International Standards within Business scope.
Deputy Manager
Karvy Insurance Repository
Full Time
Nov-2014 To
Jan-2015
2 months
- Taking care of the Digitization of Insurance by Managing a team size of 30 Members from the Pilot Batch. I was the first point of contact for Insurance Companies. Managed the Insurance Repository Process, Interacted with all Insurance Companies in India, Insurance holders, Billing & Payments, followups with Insurance companies, Customer Service, Client Service, Taking care of entire Process and Business of Repository as regulated by IRDA.
Branch Manager
Caretel Infotech Ltd
Full Time
Oct-2013 To
Oct-2014
1 years
- I handled a Total Branch size of 300+ Employees Operation, Profit & Performance in accordance with the companies’ policies & procedures with a direct report to the CEO. All the Departmental Heads reported me to ensure that client expectations were met. I Created and Implemented the Branch Operation Business Plans, Managed and developed the branch, Ensured profitability, Legal Issues, Tax Payment to Government, Service Level, Client interaction, Board /Client Business review/presentation, Workforce Management, Operation Management, Quality cum Human Resource Management etc. I implemented and managed areas of responsibility to facilitate continuous improvement while supporting companies’ goals, mission and vision. Provided a sound Leadership for the Branch.
Manager Operation (Head of Operation)
Shell Transource Pvt Ltd
Full Time
Apr-2009 To
Oct-2011
2 years 6 months
- Process Owner of Hyderabad Branch for Customer Care, Retention, Sales, Validation department for critical
Accounts & Service Levels of leading companies like Vodafone
Designed Process, function and have been working with Operation, MIS, WFM, HR, Training & Quality Depts. I had the Privilege to streamline the Human resource and Quality function. I had the responsibility of maintaining Service Level, Planning, Performance Management, Business improvement Projects, Process design, Attrition control Management, Quality Management, Preparation of Business reports, Work force Management, Appraisals, Review Employee and Customer Transactions, Payroll, Incentive, Business Reviews, Transition, Recruitment's and Client Interactions. Maintained high level of enthusiasm and motivation.. \r\n
Team Manager
TATA Business Support Services
Full Time
Sep-2006 To
Apr-2009
2 years 7 months
- I managed the Complete Inbound and Outbound Business Process Outsourcing Operation for TATASKY Process. There were 8 Team Leaders directly reporting to me and 120 Associates indirectly reporting. I was looking after complete Customer service, outbound sales, outbound retention, Inbound Prospect and Escalation team. I had the Privilege of running Business improvement projects (Six Sigma level) in TATASky Process..I had to look after customer Accounts, maintain Service Levels, Set Quality standards, look after MIS & Workforce Management. I was an active participant in Monthly Business reviews and also involved in Recruitment, Rewards and Recognition, Planning, Performance Management, Process design, Audit checks, Appraisals, Review Employee and Client Interactions with TATA Code of Conduct.
Team Leader
24/7 Customer Pvt Ltd
Full Time
Jul-2003 To
Sep-2006
3 years 2 months
- I was handling International BPO Process like AT&T (American Telephone & Telegraph Services),
British Telecom, OneTel, Direct TV, Dish Network America, MBNA America, EchoStar etc. I was handling both Inbound
and Outbound International Processes. There were 50 agents reporting to me and was responsible to meet and disseminate the
client SLA and expectations within process scope. Interacted with the International client on Operation, Quality, product and
escalations. I had the Privilege to be a member of Six Sigma Project and have handled Quality and Training functions. I had to
look after Client customer Accounts, maintain Service Levels, Set Quality standards, Workforce Management, Monthly
Business reviews, Planning, Performance Management, Audit checks, Appraisals, Review Employee and Client Interactions
Qualifications
Pondicherry University
Master of Business Administration Human Resources
2001-2006
57%
Kakatiya University
Bachelor of Science Microbiology
1995-2000
57%
Extra-Curricular Interests
Second Prize in extempore Speech
Prize in Drawing Competition
Second Prize in 4 x 100m Relay
4 x 200 m Relay
First Prize in High Jump
Second Prize in 4 x 100m Relay
4 x 200 m Relay
First Prize in High Jump
Second Prize in extempore Speech
Prize in Drawing Competition
My Story
Work Experience of 17+ Years in Branch Management, Operations, HR, BPO, e-Commerce, Government Project, Airlines, Satellite TV, DTH, Banking, Telecommunication, Insurance, Data Management, Education, Sales & Marketing, Project Management, Quality Management, Human Resource Management. Operation Management, Workforce Management,Transition etc...
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Other people named Anupam
- Anupam Kumar Yadav, Patna
- Anupam Subhedar, Indore
- Anupam Saha, Kolkata
- Anupam Maity, Indore
- Anupam Mondal, Kolkata
- Anupam Sahu, Delhi
- Anupam Anand, Noida
- Anupam Kushwaha, Lucknow
