Arshad Ayub

Systems Engineer @ Precision Infomatic
Chennai, Tamil Nadu, India
Hardware Support, IT Executive, Network Administration
Talents
Work Experience
Systems Engineer
Full Time May-2016 To May-2017 1 year
Responsibilities
  • mely management of all IT related activities. ? Providing a positive image of the company through your role as the first point of contact with
    customers. ? To ensure that all is work carried out in accordance with ITIL Incident Management guidelines. ? Handle all IT queries entered into the IT Helpdesk by locally based employees. ? Handle IT queries made from other locations as directed by management. ? Installation and configuration of Windows based operating systems (Windows Xp, Vista,7,8,8.1,10) ? Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup. ? Trouble shooting of all types of Hardware and software applications problems. ? Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and
    recovery. ? Configuring & troubleshooting of printer, scanner & LAN related issues reported by users ? Trouble shooting hardware, software & networking problems. ? Monitoring of virus i
Achievements
  • Was respected by the clients & manager for query handling & problem solving skills. One of the treasured employee who can handle complex issues & always got positive feedback from all the clients for the company.
Senior technician
B.K. Solutions
Full Time Jan-2014 To May-2016 2 years 4 months
Responsibilities
  • • Coordinated with systems partners to finalize designs and confirm requirements. • Diagnosed and troubleshooted Windows processing problems and applied solutions to increase
    company efficiency. • Ensured network, system and data availability and integrity through preventative maintenance
    and upgrades. • Provided documentation on start-up, shut down and first level troubleshooting of processes. • Consistently met deadlines and requirements for all production work orders. • Managed call flow and responded to technical support needs of customers. • Evaluated and responded to incoming sales leads and requests for technical support assistance. • Provided base level IT support to non-technical personnel within the business. • Installed software, modified and repaired hardware and resolved technical issues. • Identified and solved technical issues with a variety of diagnostic tools. • Resolved customer issues in a clear, courteous and straightforward manner. • Demonstrated professionalism
» 1 Project
Education
Bachelor of Science, Botany
South Indian Education SocietyUniversity of Rochester
2013-2016
Profile Snapshot
Arshad is based out of Chennai & has studied Botany, B.Sc-Bachelor of Science from Year 2013-2016 in SIES-South Indian Education Society, University of Rochester.
Arshad Ayub is Skilled in Hardware Support, IT Executive, Network Administration and other talents.