Profile Snapshot
Atul is based out of Pune & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2006-2009 in SNCET-Sri Nandhanam College of Engineering and Technology, Anna University.
Atul Prem Narayan is Skilled in Services Delivery, IT Helpdesk, Customer Support and other talents.
Talents
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Services Delivery... among 0 users in Pune…among 0 users worldwide -
IT Helpdesk... among 0 users in Pune…among 0 users worldwide -
Customer Support... among 0 users in Pune…among 0 users worldwide -
Technical Support... among 0 users in Pune…among 0 users worldwide
Professional Path
Consultant
ENTERCOMS SOLUTION PVT LTD
Full Time
Nov-2015 To
present
9 years 9 months
- • Respond to user service requests and expediently resolve trouble tickets to maximize system Troubleshooting & Issue Resolution
• uptime
• Answering calls & resolve the issue in a prompt courteous manner using in-house and vendor tools such as CITRIX, SAP (IDM) BASIS (DEVELOPED BY IBM), Sysaid (Ticketing Tool) and Client ticketing tools
• Well versed in AD (Active Directory Database)
• Creation of User Id’s , Resetting account passwords and updating the user account through User provisioning tool using AD (Active Directory Database)
• Well versed in SAP - subject to Global Service Desk.
• Monitoring the servers with the help of Monitoring tool(Centreon),Network mode manager.
• Coordinating with Critical Incident Management teams which will handle high risk issues when network is down
• Rapid Ticket Response times.
Qualifications
Sri Nandhanam College of Engineering and Technology
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2006-2009
-%
Extra-Curricular Interests
Cricket
